Workforce Manager

2 days ago

Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

Work Setup: 100% Onsite

Work Location: MOA Pasay

Work Schedule: M-F, 5am-4pm - can change depending on the business need (AU Program)

Responsibilities:

  • Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc.
  • Runs short term forecast and re-forecast/adjust future volume projections as needed to ensure optimum staffing at all times
  • Creates, maintains and updates the Capacity plan and ensures that staffing requirements, seat requirements and logistics are being delivered while balancing cost and performance
  • Generates/reviews schedules accordingly to meet the business requirements enabling superior customer service
  • Provides leadership and supervision to a highly engaged and self-sufficient team of WFMs, ensuring that all SLAs are met across accounts
  • Drives high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions
  • Protects the organizations assets thru upholding the principles of the Quality Information Security Management System
  • Serves as the main point of contact for all WFM concerns

Requirements:

  • Candidate must possess at least a Bachelors/College Degree
  • 3 years minimum experience as Workforce Manager
  • Excellent skills in forecasting, scheduling and real-time time management a must
  • Strong organizational skills to ensure critical timelines are met
  • Accuracy and attention to details a must in this role
  • Strong presentation skills
  • Detail oriented with ability to deliver project deliverables with little supervision
  • Excellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levels
  • Flexible and willing to work in shift schedules, extended hours and during weekends as per business needs

  • Workforce Assistant Manager

    2 days ago

    Pasay, National Capital Region, Philippines Tasq Staffing Solutions Full time ₱500,000 - ₱1,000,000 per year

    About the job Workforce Assistant Manager - Pasay (Hybrid) About the job Team Lead/ Assistant Manager/ Lead Assistant Manager Workforce (Hybrid) | Pasay Work setup: MOA (Hybrid) Qualifications:5 years BPO experience 2 to 3 years Assistant Manager/ Lead Assistant Manager, workforce space Knowledgeable of erlang/ occ tools Preferably with Insurance...

  • Workforce Manager

    2 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    Workforce Manager (MOA Pasay) | Onsite Work Setup: 100% OnsiteLocation: MOA PasaySchedule: Monday - Friday, 5:00 AM - 4:00 PM (subject to change based on business needs; AU Program) Responsibilities: Develop month-wise, day-wise, and interval-wise forecasts, factoring in historical trends, seasonality, special events, churn/growth, weather patterns, and...

  • Workforce Management Analyst

    2 days ago

    Pasay, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱360,000 - ₱480,000 per year

    Qualifications:Proven experience in Workforce Management in a BPO settingExperience with IEX, Avaya, Verint BluePumpkin or etc.At least 2 year college undergraduateJob Type: Full-timePay: Php28, Php40,000.00 per monthBenefits:Paid trainingExperience:Workforce Management: 1 year (Required)Work Location: In person

  • Senior Workforce Management Analyst

    2 days ago

    Pasay, National Capital Region, Philippines Conduent Full time $90,000 - $120,000 per year

    Job Track Description The Data Science Analyst – Workforce Management plays a key role in analyzing and optimizing workforce planning, forecasting, and operational efficiency through advanced data science techniques, AI applications, and machine learning models. The role is responsible for identifying process improvements, developing analytical tools, and...

  • Strategic Workforce Planning Manager

    2 days ago

    Pasay, National Capital Region, Philippines VESTAS SHARED SERVICE AS Full time $104,000 - $130,878 per year

    Vestas has started its strategic workforce planning journey in 2024, and the practice is currently in its infancy. The department will support the maturation of our organisational effectiveness practices, including, but not limited to workforce planning.ResponsibilitiesInitial Setup and OrientationOnboard and understand Vestas' strategic workforce planning...

  • Strategic Workforce Planning Manager

    2 days ago

    Pasay, National Capital Region, Philippines Vestas Full time $104,000 - $130,878 per year

    Vestas has started its strategic workforce planning journey in 2024, and the practice is currently in its infancy. The department will support the maturation of our organisational effectiveness practices, including, but not limited to workforce planning.People & Culture > Executive Business Partnering > P&C Analytics & InsightsResponsibilitiesInitial Setup...

  • Call Center Workforce Manager

    2 days ago

    Pasay, National Capital Region, Philippines TASQ Full time ₱800,000 - ₱1,200,000 per year

    Position: Workforce Manager (MOA Pasay) | OnsiteWork Setup: 100% OnsiteWork Location: MOA PasayWork Schedule: Monday to Friday, 5 AM - 4 PM (may vary based on business needs, especially for AU Program)Responsibilities:Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors like special events, seasonality, growth...

  • BPO Workforce Manager

    4 weeks ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the job: Workforce Manager (MOA Pasay) | OnsiteWork Setup: 100% OnsiteWork Location: MOA PasayWork Schedule: M-F, 5am-4pm—can change depending on the business need (AU Program)Responsibilities:Generates month-wise, day-wise, and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, churn or...

  • Assistant Manager, Workforce/ Team Lead, WFM

    2 days ago

    Pasay, National Capital Region, Philippines Tasq Staffing Solutions Full time ₱500,000 - ₱1,000,000 per year

    About the job Assistant Manager, Workforce/ Team Lead, WFM - Hybrid About the Assistant Manager, Workforce/ Team Lead, WFM - Hybrid job in Pasay Qualifications: 5 years BPO experience years Assistant Manager/ Lead Assistant Manager, workforce space Knowledgebale of erlang/ occ tools Preferably with Insurance campaign background Preferred -...

  • WFM / Workforce Manager (MOA, Pasay)

    4 weeks ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Work Setup: On-site in MOA, PasayShift Schedule: 5 am - 4 pm (AU Shift)Required Skills/Experience:• Bachelor's Degree• At least 3 years as a Workforce Manager in the BPO industry• Proficient in WFM tools, erlang• Preferably available to start immediately