Wave 1 CSR AGENT

6 days ago

Toledo City, Philippines AUXILIA INC Full time $104,000 - $130,878 per year

About the role

We are seeking a talented Wave 1 CSR Agent (Financial & sales Account) to join our growing team at AUXILIA INC' in Toledo City, Cebu. As a full-time customer service representative, you will play a crucial role in delivering exceptional customer experiences and achieving our strategic business objectives. This exciting opportunity offers a competitive salary and a generous sign-on bonus of 15,000 to the right candidate.

What you'll be doing

  • Providing high-quality customer service and support to our clients, addressing their inquiries and resolving their issues in a professional and timely manner
  • Handling a variety of customer interactions, including phone calls, emails, and digital channels
  • Accurately documenting customer information and transactions in our systems
  • Identifying cross-selling and up-selling opportunities to enhance customer satisfaction and drive business growth
  • Collaborating with team members and other departments to ensure a seamless customer experience
  • Staying up-to-date with product knowledge, industry trends, and best practices in customer service

What we're looking for

  • 1-2 years of experience in a customer service or call centre role, preferably in the financial or sales industry
  • Excellent communication and interpersonal skills, with the ability to adapt your style to different customer needs
  • Strong problem-solving and critical thinking skills to handle complex customer inquiries
  • Proficiency in using computer systems and customer relationship management (CRM) tools
  • A passionate, service-oriented mindset and a commitment to exceeding customer expectations
  • Fluency in English and the ability to effectively communicate both verbally and in writing

What we offer

At AUXILIA INC', we are committed to creating an environment where our employees can thrive. In addition to the competitive salary and 15,000 sign-on bonus, we offer a range of benefits and perks, including:

  • Comprehensive health insurance coverage
  • Generous paid time off and holiday leave
  • Opportunities for career advancement and professional development
  • Team-building activities and social events to foster a positive work culture
  • Discounts on various products and services

About us

AUXILIA INC' is a leading provider of innovative customer service solutions in the financial and sales industries. With a focus on delivering exceptional customer experiences, we have built a reputation for excellence and are continuously expanding our operations. Join our team and be a part of our exciting journey as we continue to grow and transform the customer service landscape.

Apply now to become our next Wave 1 CSR Agent (Financial & sales Account) and take advantage of this exciting opportunity

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