cbs - customer service representative (bau)

2 days ago

Makati City, National Capital Region, Philippines Metrobank Full time ₱800,000 - ₱1,200,000 per year

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach

Position Title: CBS Customer Service Representative (BAU)

Role Opportunities: 

  • Candidate will have the opportunity to exercise problem-solving skills
  • Deliver world class customer service

Job Summary:

  • The position is responsible for providing quality service to Cardholders, Metrobank and PS Bank branches, by ensuring timely and accurate resolution of card sales, service inquiries, requests, complaints and other concerns made via call, email and other correspondences.

Qualifications:

  • Bachelor's degree from a College/University
  • Good verbal and written communication skills 
  • Proficient in various software applications including MS Word, Excel and PowerPoint.
  • Target-driven and Customer-oriented
  • Fresh graduates and young professionals are welcome to apply
  • Must be amenable to work on shifting schedule and report 100% onsite.

Other Details:

  • Unit: CBS - Operations Group | Customer Service Department | Digital Contact Operations Section
  • Rank: Staff
  • Office Location: MCC, Makati City

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