Contact Center Associate

4 days ago

Quezon City, National Capital Region, Philippines Trinity Outsourcing Solutions Full time ₱150,000 - ₱250,000 per year

About Trinity Outsourcing Solutions

Trinity Outsourcing Solutions is dedicated to connecting talented professionals with dynamic career opportunities across the world. As a trusted HR partner, Trinity offers a pathway for skilled individuals to work in roles that align with their expertise and support their career advancement. Known for fostering a supportive and growth-focused environment, Trinity provides hands-on experience and tailored opportunities for development. By prioritizing meaningful placements, Trinity enables professionals to unlock their potential and make a lasting impact within innovative companies.

The Role

Eastwood, Quezon City (Onsite)

We are seeking a passionate and dedicated Contact Center Associate As a key member of our customer service team, you will be responsible for providing exceptional service to our global customers via phone calls, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities:

  • Handle all calls with courtesy and professionalism
  • Handle customer inquiries in a timely, professional manner
  • Take inbound calls for customers to handle orders, queries.
  • Retention and winning back of dissatisfied customers.
  • Develop solutions to solve the customer needs specially with their orders and other requests.
  • Cross selling and Upselling
  • Updating all CRM systems and internal trackers
  • Research required information using available resources:Client Product Websites and Knowledge Based-Books including speakers/magazines, etc.

Qualifications:

  • At least High School Graduate
  • At least 6 months of relevant experience (experience with voice international accounts would be preferred)
  • Must possess excellent English communication skills (In both Spoken and Written with ability for free flow speech).
  • Ability to work in a fast-paced environment and handle customer issues efficiently.
  • Strong problem-solving skills and a positive attitude.
  • Flexibility to work in varying shifts (including nights and weekends) based on business needs.
  • Amenable to on-site setup

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