Contact Center Specialist

5 days ago

Quezon City, National Capital Region, Philippines Megaworld Corporation Full time ₱20,000 - ₱300,000 per year

We're always on the lookout for great talent who can make an impact in our company.

Take a MEGA leap in your career.

Join our growing company as a Contact Center Specialist (Shared Services)

Qualifications:

  • A graduate of any 4-year course
  • With at least 6 months of work experience in the BPO industry handling after sales concerns. Fresh graduates are also encouraged to apply.
  • Willing to be assigned in BGC, Taguig or Eastwood.
  • Willing to work on a shifting schedule, weekends, and/or holidays
  • With good communication skills

Responsibilities:

  • Provide resolution-based interaction and deliver accurate information and updates to clients
  • Provide assistance to partner teams in answering/addressing general inquiries or concerns of the clients
  • Coordinate with partner team for timelines and updates on accounts
  • Ensure timely delivery of residential client requests and resolution of complaints.
  • Prepare the Ticket reference number in all interactions received. Provide the status and close all transactions in a timely manner.
  • Can handle multiple tasks simultaneously.
  • Update all monitoring reports.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php20, Php25,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Ability to commute/relocate:

  • Quezon City: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Expected salary range:
  • Are you willing to work in a shifting schedule?

Work Location: In person

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