Client Care Specialist

A call taker works in a call center where their primary duties include taking calls, determining the callers' needs, and organizing resources to provide immediate assistance. Regardless of the organization or sector they work for, their duties often include responding to questions, addressing inquiries, setting up appointments or bookings, and dealing with problems and complaints in a timely and effective manner.

They are responsible for assisting throughout to address queries or problems raised by customers.

Call Takers serve as the vital first line of contact for a company or organization, typically reached via phone. Their responsibilities ensure a smooth flow of communication and lay the groundwork for positive customer experiences.

The responsibilities of a call taker include, but are not limited to, receiving information via telecommunications devices, entering pertinent data in associated software, and/or routing incoming calls to the proper resources.

• Answering and making calls on a multi-line phone system.
• Managing large amounts of inbound and outbound calls in a timely manner
• Identifying customers' needs, clarifying information, researching every issue, and providing solutions
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Maintain accurate records of every conversation in our call center database.
• Attend educational courses often to improve knowledge and performance goals
• Meet personal/team qualitative and quantitative targets
• Work towards improving customer satisfaction
• Supporting a productive environment and smooth processes
• Resolving potential issues
• Managing shifts based on availability and compatibility
• Analyzing data and providing reports to upper management
• Monitoring, assessing, and improving the efficiency of the employees

Their strong communication, problem-solving, and organizational skills ensure efficient call handling and contribute significantly to a company's overall customer service effectiveness.

Call Takers are the initial point of contact for a company or organization, typically reached by phone. They play a crucial role in shaping the customer experience right from the first interaction.

Call Takers should possess strong communication, problem-solving, and organizational skills to navigate a fast-paced call center environment. A positive attitude, empathy, and a genuine desire to help customers are essential for building rapport and providing a positive first impression for the company.

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities, and manage time effectively
• High school degree
• Answer customer calls and address their inquiries and issues in a precise, satisfying manner
• De-escalate situations involving irate customers by providing understanding support and assistance
• Make phone calls to clients and customers to advise them of the company's new goods, services, and policies
• Checking client or customer accounts, providing updates and details on guarantees, transportation, and other relevant concerns
• Help with educating new hires on the company's customer management processes

Job Types: Full-time, Permanent

Pay: Php18, Php23,000.00 per month

Benefits:

• Flexible schedule
• Free parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Staff meals provided

Work Location: In person