Clinic Receptionist

IKON Solutions Asia is hiring a Full time Clinic Receptionist role in Makati, NCR. Apply now to be part of our team.

Job summary:

• Flexible hours available
• 2-3 years of relevant work experience required for this role
• Expected salary: ₱50,000 - ₱62,000 per month

WORK LOCATION: DUBAI, UAE

GENERAL DETAILS:

Position Title: Health Services Coordinator

Job Category: Administrative / Support

Department: Reception / Front Desk / Administration

Reports To: Clinic Manager / Operations Manager

JOB PURPOSE / OBJECTIVE:

To provide a professional and welcoming front desk experience for all patients and visitors while ensuring efficient and accurate patient registration, appointment coordination, and communication. The receptionist supports clinical staff by managing patient flow, maintaining confidentiality, and complying with DHA, JCIA, and infection control standards.

KEY RESPONSIBILITIES / ACCOUNTABILITIES:

Front Desk and Patient Interaction

• Greet patients and visitors warmly and professionally.

• Direct patients to appropriate departments or waiting areas.

• Answer telephone calls promptly and respond to inquiries politely or redirect as necessary.

Registration and Scheduling

• Register new patients and update existing patient information in the EMR system.

• Schedule, reschedule, and confirm appointments in coordination with clinical departments.

• Ensure referral letters, insurance documents, and pre-approvals are in order before appointments.

Communication and Coordination

• Maintain communication between patients and healthcare providers.

• Inform patients about clinic policies, procedures, and waiting times.

• Coordinate with the nursing and administrative team for smooth patient flow.

Documentation and Compliance

• Maintain confidentiality and security of patient records in accordance with data privacy laws.

• Ensure accurate and complete input of patient data, appointment logs, and visit summaries.

• Collect patient feedback and forward concerns or compliments to the appropriate department.

Financial and Administrative Support

• Handle cash, credit card payments, and prepare receipts.

• Reconcile daily billing records with the finance department.

• Prepare daily reports, appointment statistics, and patient traffic summaries. Infection Control and Safety

• Disinfect reception counters, pens, and high-touch items regularly.

• Use face masks and hand hygiene in accordance with IPC protocols.

• Monitor patient behavior and report any signs of infection or illness to nursing staff.

• Guide patients in following social distancing and infection control measures. Quality and Continuous Improvement

• Support patient experience and customer service improvement programs.

• Participate in front desk workflow audits, patient satisfaction surveys, and service recovery efforts.

• Attend regular training and briefings on clinic standards and expectations. Emergency and Risk Preparedness

• Remain calm and assist in evacuating patients during fire drills or emergencies.

• Notify appropriate personnel of safety incidents, aggressive behavior, or suspicious activity.

• Participate in emergency preparedness simulations and basic life support training if required.

DIMENSIONS:

Budgetary Responsibility: Not Applicable Key Interfaces:

• Internal: Physicians, Nurses, Insurance Coordinator, Billing, Housekeeping, Security

• External: Patients, Visitors, Insurance Providers

JOB SPECIFICATIONS:

Educational Qualification

• High School Diploma or equivalent; Diploma or Certification in Office Administration is an advantage

Experience

• At least 1–2 years in customer service or healthcare front desk role preferred

Licensing and Certifications

• Customer Service Training - mandatory

• First Aid Training – mandatory

• Infection Control Training – required or must be completed within first 6 months

Language

• Fluent in English; knowledge of Tagalog, Arabic, or Hindi is a plus

KEY PERFORMANCE INDICATORS (KPIs):

6.1. ≥ 90% patient satisfaction rating at reception

% accuracy in registration and appointment scheduling

6.3. ≥ 95% compliance with infection control procedures

6.4. Zero patient complaints unresolved within 24 hours

6.5. Participation in at least 1 infection control or front desk operations training per year