Principal Coordinator, Ledger Work

2 days ago

Ayala Alabang, National Capital Region, Philippines Capital One Financial Corporation Full time ₱80,000 - ₱120,000 per year
Alabang , Philippines, Muntinlupa City, National Capital Region (Manila)

Principal Coordinator, Ledger Work

Summary:

Monitor, investigate and resolve a variety of cases relating to monetary outages namely fraud, disbursement and payment outages. These cases may be due to fraud, rejected, missing or incorrectly posted adjustments.

General Responsibilities:

Provide feedback/summaries on account level investigations (with supporting data/documentation where needed) in a concise and cohesive manner to help stakeholders understand the root cause of the issue. Remediate ledger mismatches and perform reconciliation. Thoroughly investigate account level issues. Perform Journal entries, approvals and reconciliation. Identify opportunities for process improvement and efficiencies and raise these to leadership.

Payments and Disbursement Ledger
  • Remediate ledger mismatches and manual reconciliation
  • Research and reconcile accounting discrepancies related to payment ledgers
  • Perform system and account-level research and investigations as necessary to resolve cases within a timely manner
  • Prepare journal entries per Capital One guidelines
  • Research DEFT (Digital Electronic Fund Transfer) returns & PAD (Payment Authorized Debits) returns ensuring reconciliation is completed
  • Ensure debit memos are received by FIs and reconciliation is completed
  • Pull bank account statements and store monthly
  • Monitor Spec Ops inbox and triage, document and resolve cases
  • Clear payments made to US accounts
  • Refax Authorizations to Debit items if no debit memo has been received
  • Complete manual journal reclass for bank deposits and prepare BMO deposit slips
  • Perform monthly sub-tenant rent journal entries
  • Identify agent case errors and input information & follow up to ensure errors are corrected and cleared from ledger
  • Work with 3rd party financial institutions to remediate monetary outages
  • Other job-related duties that may be assigned from time to time
Fraud Ledger
  • Remediate ledger mismatches within the Fraud and Dispute chargeback cycle by running batch update processes and manual reconciliations
  • Investigate accounts to determine the correct course of action for any money remaining on closed suspected fraud accounts, and process any monetary movements required
  • Execute monetary adjustments in line with operational execution documentation
  • Have a thorough understanding of the life cycle of a customer account, account terms, Fraud customer journeys, chargeback cycle, transactions types/history and be able to make manual account adjustments where needed
  • Understand how account status codes interact with each other and impact the terms and behavior of a customer's account
  • Work with 3rd party financial institutions to remediate monetary outages
  • Other job-related duties that may be assigned from time to time
Basic Qualifications:

Educational Background: At least 2 years of College or equivalent work experience

Professional Experience:
  • 1-year relevant work-related experience in a BPO or similar industry
  • Working knowledge of Fraud and Disputes processes and Capital One systems
  • Proficiency Microsoft Office or Google Suite
Skills Required:
  • Communication skills in delivering appropriate, direct, and straightforward information. Appropriately tailors written and verbal communications.
  • Problem solving skills in recommending solutions to address customer needs and expectations
  • Understanding of end-to-end process of fraud and disputes
  • Able to work autonomously - be self-sufficient and a self-starter
  • Able to deliver multiple work expectations efficiently
  • Ability to work independently in a fast paced environment
Eligibility Criteria for IJP:
  • Associate must have a recent rating of at least a "Strong" or above
  • Associate's current time in position, as noted on Workday is greater than or equal to 6 months
  • Associate is not actively on any type of a Performance Improvement Plan (PIP)
  • Associate must not have any written warning corrective action and up in any stage of the application process
  • Associate must meet all minimum requirements and Basic Qualifications (BQs) of the job, as outlined in the internal job posting
NOTES:
  • Open to Sr. Ops Reps to Principal Coordinators
  • Promotion through IJP is only up to Senior Associate level for Operations Groups
  • For advancements requiring skip level promotions (promotions entailing advancement that's more than 1 level), approvals from the Head of HR and Releasing / Receiving LOB Director must be secured
  • Requisition open under local terms
  • Candidate must have appropriate paperwork to work in the Philippines
  • Completion of internal questionnaire is required to proceed
  • Don't forget to upload your resume in Workday before submitting your application. Incomplete application may delay in processing.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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