Deputy Manager – Process Training

6 days ago

Eastwood City, Philippines Comrise Full time ₱750,000 - ₱900,000 per year

Responsibilities:

  • Over 10 years of experience managing process training for a customer service contact centre – New Hire Trainings and Training Initiatives for the existing employees.
  • To be able to work on the ground, with ground level staffs and the trainers, managing basic stuffs in the classroom and OJTs, drive call simulations, knowledge assessments and retentions activities.
  • Driving BAU practices, conducting regular assessments, drive process updates completions, drive process accuracy by liaison with operations and quality team.
  • Training logistics with facility, WFM, Ops and all other functions.
  • Should be knowledgeable on the business/process in customer experience area.
  • Should have excellent communication skills and be able to interact with internal stakeholders and clients.
  • Should have analytical ability and ability to understand the business impact of nos.
  • Should be able to manage multiple teams and multiple location by providing KPI and driving it.
  • In depth understanding of training metrics and impact to business metric. In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements.
  • Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration.
  • Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives.
  • Be well versed in analysing data and suggesting measures towards improving revenue generation for the function.
  • Maintain vertical hygiene and compliances by ensuring reports, data and documents are in place.
  • Promote standardization by creating SOPs across training – Standardization.
  • Promote behavioural training programs and promote the programs in order to ensure maximum participation.
  • Should have worked on various training methodologies and have knowledge on Instructional designing.
  • Should have done Market Research & analysis on training models and know what is happening in the training industry.
  • Should have worked on Innovative projects on digital transformation for training Knowledge of various digital tools & Instructional designing mandatory.
  • Work with the Vertical leads in providing inputs on development areas for projects initiated.
  • Provide real time support to teams working on projects.

Qualifications:

  • Minimum requirement of 10 years in the training function with excellent knowledge of contact center and customer service operations.
  • Candidate must possess at least a Bachelor College degree any field.
  • Excellent Interpersonal skills.
  • Excellent English communication and writing skills.
  • Excellent facilitation skills.
  • Should have an eye for detail.
  • Coaching and feedback skills.
  • Should possess an eagerness to learn on the job.
  • Excellent knowledge of MS Office.
  • Knowledge in Reporting Tools Financial Snapshots.

Job Types: Full-time, Permanent

Pay: Php70, Php75,000.00 per month

Work Location: In person

  • Deputy Manager

    6 days ago

    Cebu City, Central Visayas, Philippines Virtual Business Partners Full time ₱1,500,000 - ₱2,500,000 per year

    DescriptionAt VBP, people come first, and we strive for excellence in all that we do. Ready to create meaningful change? Apply today and start your path to successPurpose of the RoleThe purpose of the Deputy Manager role is to motivate, inspire, and support team members. This role facilitates high-standard operations without needing to be operationally...

  • Sr. Deputy Plant Manager

    19 hours ago

    Cebu City, Central Visayas, Philippines Sta International Corporation Full time ₱1,200,000 - ₱1,500,000 per year

    Deputy Plant ManagerReason for Hiring: Current incumbent will be retiring soonThe position of Deputy Plant Manager will be at the Officer level, with the rank of Vice President.Responsibilities:Assist the Plant Manager in overseeing day-to-day plant operations including production, logistics, engineering, maintenance, safety, quality control, and community...

  • Deputy General Manager for Operations

    4 days ago

    Makati City, National Capital Region, Philippines Robert Walters Full time ₱2,000,000 - ₱2,500,000 per year

    An exciting opportunity has arisen for a highly experienced Deputy General Manager for Operations to oversee the full spectrum of operational activities across all Visa Application Centres within the country.What You'll DoAs Deputy General Manager for Operations, you will be entrusted with comprehensive oversight of all operational functions across multiple...

  • Collateral Management Deputy Head

    1 week ago

    Makati City, National Capital Region, Philippines China Bank PH Full time ₱2,000,000 - ₱2,500,000 per year

    TheCollateral Management Department Head directly reports to the Deputy Division Head. The collateral management team shall primarily be responsible for managing and monitoring the collateral inventory, exposure and valuations of the Bank with its counterparties to help minimize credit, market and operational risks.Job RequirementsHas an extensive background...

  • Sr. Deputy Plant Manager | Cebu

    3 weeks ago

    Cebu City, Philippines John Clements Consultants, Inc. Full time

    Deputy Plant Manager Reason for Hiring: Current incumbent will be retiring soon The position of Deputy Plant Manager will be at the Officer level, with the rank of Vice President. Responsibilities: Assist the Plant Manager in overseeing day-to-day plant operations including production, logistics, engineering, maintenance, safety, quality control, and...

  • Deputy Laboratory Director

    2 weeks ago

    Quezon City, National Capital Region, Philippines Cordlife Medical Phils, Inc. Full time ₱1,500,000 - ₱3,000,000 per year

    Job Title:Deputy Laboratory DirectorLocation:PhilippinesJob Summary:The Deputy Laboratory Director will provide strategic, scientific, and operational leadership to Cordlife Philippines' laboratory and processing facility. This role is responsible for ensuring the safe, efficient, and compliant operation of the laboratory, including adherence to local and...

  • Deputy Director

    19 hours ago

    Makati City, National Capital Region, Philippines Operation Smile Full time ₱2,000,000 - ₱2,500,000 per year

    Job TypeFull-timeDescriptionOperation Smile Philippines (OSP) is seeking a visionary, results-driven, and mission-aligned leader to serve as itsDeputy Director, with the express expectation of transitioning into theExecutive Directorposition within six months. This is a rare and high-impact leadership opportunity for a candidate who is passionate about...

  • Deputy Operations Manager

    6 days ago

    Makati City, National Capital Region, Philippines Rustan Commercial Corporation Full time

    TheDeputy Operations Managerfor ADORA is responsible for delivering Adora's annual business goals by leading core functions across Store Operations, Brand and Merchandising, Marketing Communications, and Support.This role translates business objectives into departmental roadmaps and ensures execution by aligning teams, monitoring progress, and resolving gaps...

  • Deputy Supervisor

    6 days ago

    Cebu City, Central Visayas, Philippines Ocean Fast Ferries Inc Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:Deputy Supervisor aids in daily operations, supervises staff, manages admin tasks, and ensures efficiency, productivity, and compliance.Key Responsibilities:Assist the Operations Supervisor/Manager in planning, coordinating, and monitoring daily operations.Supervise and guide staff to ensure work is carried out effectively and on time.Oversee...

  • Deputy Supervisor

    6 days ago

    Cebu City, Central Visayas, Philippines Ocean Fast Ferries, Inc Full time ₱6,000 per year

    Job Summary:The Deputy Supervisor in Operations assists in overseeing day-to-day operational activities to ensure efficiency, productivity, and compliance with company standards. The role supports the Operations Supervisor/Manager in supervising staff, handling administrative tasks, and ensuring smooth workflow across the department.Key...