
Customer Service Representative
2 weeks ago
Duties and Responsibilities:
- Answer inbound calls promptly and professionally.
- Gather and verify customer information before transferring to the appropriate department or agent.
- Assess customer needs and ensure they are connected to the right specialist for resolution.
- Maintain call quality and follow company protocols for live transfers.
- Document call details accurately in the system.
- Provide basic information or support when needed before the transfer.
- Handle customer concerns with courtesy and professionalism to ensure a smooth handoff.
- Meet performance metrics such as transfer accuracy, call handling time, and customer satisfaction.
Qualification:
- Experience: 2–3 years CSR position
- with strong telephone skills
- with strong selling skills
- with strong communication skills
-willing to work in a Graveyard shift
-willing to work 100% onsite
Job Type: Full-time
Pay: From Php30,000.00 per month
Work Location: In person
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