Customer Service Representative

7 days ago

Eastwood City, Philippines ACCPRO INTERNATIONAL Full time ₱180,000 - ₱270,000 per year

We're Hiring: Customer Service Representative

Eastwood, Quezon City | Onsite | Shifting Schedule

DUTIES and RESPONSIBILITIES:

  • Handle all calls with courtesy and professionalism

  • Handle customer inquiries in a timely, professional manner

  • Take inbound calls for customers to handle orders, queries

  • Retention and winning back of dissatisfied customers

  • Develop solutions to solve the customer needs specially with their orders and other requests

  • Cross selling and Upselling

  • Updating all CRM systems and internal trackers

  • Research required information using available resources: Client Product Websites and Knowledge Based-Books including speakers/magazines, etc.

QUALIFICATIONS:

  • At least a high school graduate

  • At least 6 months of relevant experience (experience with voice international accounts would be preferred)

  • Must possess excellent English communication skills (In both spoken and written communication, with ability for free flow speech)

  • Ability to work in a fast-paced environment and handle customer issues efficiently.

  • Strong problem-solving skills and a positive attitude.

  • Flexibility to work in varying shifts (including nights and weekends) based on business needs

Interested applicants may send their application at

Job Type: Full-time

Pay: Php18, Php22,500.00 per month

Benefits:

  • Free parking
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Education:

  • Senior High School (Preferred)

Experience:

  • Customer Service Representative: 1 year (Preferred)

Work Location: In person

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