Accounting Associate Support Analyst

2 days ago

Cebu City, Central Visayas, Philippines Momentive Software Full time ₱80,000 - ₱120,000 per year
Job Description:

A Day in the Life

  • Provide timely responses to customer service inquiries via product ticket system
  • Work with customers to identify and replicate errors and defects through a variety of communications means to ensure resolution
  • Collaborate with team members to provide resolutions to customer inquiries
  • Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision making purposes
  • Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue
  • Provide excellent customer service through a friendly yet empathetic tone, proactive and timely responses to maintain high customer satisfaction scores
  • Train new and existing customers on the product you support through phone calls and email, as well as support the utilization of knowledge base available through the platform to ensure customer success in using the software
  • Other duties as assigned

We are looking for someone who brings

Experience

  • A degree in Accounting preferred
  • At least 6 months to 1 year of experience in phone-based customer service support
  • General accounting knowledge

Computer/Technical Skills

  • Proven ability to learn and understand office software applications
  • Comfortable with technology

Other

  • Open to working the graveyard shift and a hybrid work arrangement (Cebu Office) #LI-TG1 #momentivesoftware
About Us:

Momentive Software amplifies the impact of over 30,000 purpose-driven organizations in over 30 countries. Mission–driven organizations and associations rely on the company's cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live. Learn more at
 

Why Work Here?

At Momentive Software, we're a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you're looking for a place where your work matters and your ideas are valued, you'll find it here.

Medical, Dental & Vision Benefits
401(k) Savings Plan & Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Casual Environment
Purpose-Driven Culture
Work-Life Balance
Passionate About Community Involvement
Company Paid Parental Leave
Company Paid Short Term Disability
Hybrid Work Arrangement
Hazard Pay

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.

  • Associate Support Analyst

    2 days ago

    Cebu City, Central Visayas, Philippines Momentive Software Full time ₱250,000 - ₱450,000 per year

    Job DescriptionWe are seeking for an ASSOCIATE SUPPORT ANALYST (ACCOUNTING) to join our growing teamOverviewProvide basic user support to improve experience of customers and/or end-users of their assigned product.A Day in the LifeProvide timely responses to customer service inquiries via product ticket systemWork with customers to identify and...

  • Accounting Support Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines Momentive Software Full time ₱250,000 - ₱500,000 per year

    Job DescriptionWe are seeking for an ASSOCIATE SUPPORT ANALYST (ACCOUNTING) to join our growing team OverviewProvide basic user support to improve experience of customers and/or end-users of their assigned product.  A Day in the LifeProvide timely responses to customer service inquiries via product ticket systemWork with customers to...

  • Report Analyst Associate

    1 week ago

    Cebu City, Central Visayas, Philippines Elink Systems & Concepts Full time ₱192,000 per year

    REPORT ANALYST ASSOCIATEQualifications:At least a bachelor's degree in a field like business, finance, computer science, or information systems3 - 6 months' experience working in a reporting environment, with proven ability to deliver high quality & accurate reports within demanding timescalesStrong technical and numerical skills with advanced Excel...

  • Desktop Support Analyst 2

    2 days ago

    Cebu City, Central Visayas, Philippines Asurion Full time ₱350,000 - ₱700,000 per year

    The Desktop Support Analyst 2 is a member of the End User Services team and is the onsite IT resource serving their respective site. He/she can perform duties with minimal supervision and proactively identifies and drives the resolution issues. The Desktop Support Analyst 2 works under the supervision of IT Manager and continually works to deliver an...

  • Inventory Accounting Associate

    2 days ago

    Cebu City, Central Visayas, Philippines Smartsourcing Full time ₱1,500,000 - ₱3,000,000 per year

    About the job Inventory Accounting Associate*Because supply data doesn't just track efficiency, it drives smarter decisions*.*Hi Were Smartsourcing, and were looking for a full-time, on-site*Inventory Accounting Associateto join our growing team. In this role, you'll help keep operations running smoothly by supporting cost management, inventory reporting,...

  • Desktop Support Analyst 1

    2 days ago

    Cebu City, Central Visayas, Philippines Asurion Full time ₱300,000 - ₱450,000 per year

    Desktop Support Analysts 1 provide technical support to local and remote users via telephone, email, interaction &/or with remote access resources on a daily basis, relying on experience and established procedures to analyze and resolve technical support incidents and problems.Key Accountabilities:Serve as the "go to" hands on IT resource for a respective...

  • Desktop Support Analyst 1

    2 days ago

    Cebu City, Central Visayas, Philippines Asurion Full time ₱600,000 - ₱800,000 per year

    SummaryDesktop Support Analysts 1 provide technical support to local and remote users via telephone, email, interaction &/or with remote access resources on a daily basis, relying on experience and established procedures to analyze and resolve technical support incidents and problems.Key Accountabilities:Serve as the "go to" hands on IT resource for a...

  • Healthcare Associate

    8 hours ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱200,000 - ₱250,000 per year

    Join Our Team as a Healthcare Associate - Hiring NowLocation: Ebloc 3 Building, Padriga St., Asiatown IT Park, Lahug, Cebu CitySchedule: Shifting Schedule (based on client needs)What You'll Do:Engage and Support US Healthcare Providers: Be the trusted point of contact for US-based clinics and healthcare providers.Professional Communication: Handle inquiries...

  • ACCOUNTING ASSOCIATE

    2 days ago

    Cebu City, Central Visayas, Philippines Wealth Development Bank Corp. Full time ₱200,000 - ₱250,000 per year

    The Accounting Associate assists auditors and accountants with basic accounting and bookkeeping functions, such as preparing invoices, managing client accounts, preparing reports, and other clerical activities. They are responsible for the accurate and up-to-date recording of assigned transactions and supporting documents.JOB RESPONSIBILITIES:Accounting and...

  • Customer Support Accounting

    2 weeks ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time ₱900,000 - ₱1,200,000 per year

    OverviewThe Accounting Generalist - RealPage Customer Support Agent serves as the main point of contact for clients, offering expert support on RealPage accounting features, with a focus on GAAP compliance, bookkeeping, and general ledger management. Responsibilities include troubleshooting technical and accounting issues, resolving client inquiries, and...