Deskstop Support Analyst 2
5 days ago
The Desktop Support Analyst 2 is a member of the End User Services team and is the onsite IT resource serving their respective site. He/she can perform duties with minimal supervision and proactively identifies and drives the resolution issues. The Desktop Support Analyst 2 works under the supervision of IT Manager and continually works to deliver an exceptional customer experience.
- Serve as the "go to" hands on IT resource for a respective site
- Identify pain points or persistent issues and escalate as required
- Perform field support functions associated with internal and external customer-based needs
- Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
- Configure, deploy, maintain and troubleshoot desktops, laptops, printers, ip phones, mobile devices, and telecommunications devices including accessories related to end user equipment
- Maintain inventory of installed software and hardware
- Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule
- Seek and drive opportunities within the End User Services team to streamline tasks and improvements to service
- Lead complex troubleshooting investigations to accepted resolution while closing out appropriate internal responses to drive continuous improvement & knowledge
- Documents all calls, troubleshooting efforts, and resolutions in the company Service Management ticketing system while keeping end user always informed
- Ensures that work is carried out within the established Service Level Agreements (SLA)
- Follows established escalation and notification procedures
- Alerts People Leader to outages, priority issues, recurring problems
- Provides emergency after-hours senior executive support as required
- Provides after-hours on-call support when needed
- Adheres to the department and the Company's policies, procedures and established best practices
- Ensures high degree of customer satisfaction throughout service delivery
- Mentors less experienced team members on technical resolution of complex problems and procedures
- Creates and/or revises existing technical documentation and procedures
Provide assistance and or information if needed to Asurion Technical Operations Center (ATOC) during critical incidents onsite
Trusted to use the following tools to support desktop, laptop, and software management
Asset Management
- Software Delivery
- Remote Control
Active Directory
Work as an extended resource to other IT Support teams to setup, troubleshoot, install/upgrade, and decommission of equipment
Onsite Servers
- Onsite Telephony
- Onsite Network
Commitment to personal development, continuously increasing level of professional expertise
-
Real Time Analyst
1 day ago
Cebu City, Central Visayas, Philippines Ethos Support Full time ₱1,200,000 - ₱3,600,000 per yearJob SummaryThe Real-Time Analyst is responsible for monitoring and managing the real-time performance across multiple queues and accounts. This role involves analyzing data, identifying trends, and making recommendations to ensure optimal staffing levels and service levels are maintained. The Real-Time Analyst works closely with the operations team to...
-
Level 2 IT Support
5 days ago
Cebu City, Central Visayas, Philippines Virtual Business Partners Full timeDescriptionBridge frontline support and technical expertise by resolving advanced issues and supporting users with reliable IT solutions.The Level 2 IT Support is responsible for providing advanced technical support to end-users and IT teams. This role involves troubleshooting and resolving complex technical issues, escalating problems when necessary, and...
-
Tech Support Analyst
5 days ago
Cebu City, Central Visayas, Philippines Optum, a UnitedHealth Group Company Full time $40,000 - $60,000 per yearJob Responsibility:Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative...
-
Desktop Support Analyst 1
5 days ago
Cebu City, Central Visayas, Philippines Asurion Full time ₱600,000 - ₱800,000 per yearSummaryDesktop Support Analysts 1 provide technical support to local and remote users via telephone, email, interaction &/or with remote access resources on a daily basis, relying on experience and established procedures to analyze and resolve technical support incidents and problems.Key Accountabilities:Serve as the "go to" hands on IT resource for a...
-
Desktop Support Analyst 1
5 days ago
Cebu City, Central Visayas, Philippines Asurion Full time ₱300,000 - ₱450,000 per yearDesktop Support Analysts 1 provide technical support to local and remote users via telephone, email, interaction &/or with remote access resources on a daily basis, relying on experience and established procedures to analyze and resolve technical support incidents and problems.Key Accountabilities:Serve as the "go to" hands on IT resource for a respective...
-
Reports Analyst
3 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeTASQ is seeking to fill an on-site position for a Reporting Analyst/Data Analyst immediately. The initial pre-screening interview will be conducted via phone. **Position Overview: Reporting Analyst/Data Analyst (Cebu)** - **Start Date:** As soon as possible- **Work Arrangement:** Hybrid (1-2 days onsite)- **Account Type:** Social Media- **Location:** Cebu...
-
Sales Support VA
2 weeks ago
Cebu City, Central Visayas, Philippines SCALE UP BUSINESS SUPPORT OPC Full time ₱350,000 - ₱700,000 per yearAbout the Role: We're looking for a highly organized and proactive Sales Support Virtual Assistant to provide dedicated inside-sales support for our Engineering Services team. You'll play a key role in keeping the sales pipeline active by handling outreach, client follow-ups, scheduling, proposal preparation, and CRM management — allowing the Sales Lead...
-
Sales Support Analyst
3 days ago
Cebu City, Central Visayas, Philippines NCR Corporation Full time ₱40,000 - ₱80,000 per yearAbout NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35...
-
Tier 2 Technical Support Representative
5 days ago
Cebu City, Central Visayas, Philippines Office Partners 360 Full time ₱360,000 - ₱450,000 per yearTechnical Support Representative (On-site) Tier 2Cebu CityResponsibilities:Response to tickets escalated from Tier ICreates, monitors, tracks, schedules, updates and closes tickets within ServiceNow in a timely mannerProvide friendly, professional support via phone, email, and on-site.Independently resolve most issues with Windows 7, 10, and network...
-
Reporting Analyst
3 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeTASQ is looking to fill an on-site position for a Reporting Analyst / Data Analyst immediately. The pre-screening interview will take place over the phone. About the job Reporting Analyst / Data Analyst (Cebu) Start Date: ASAP Nature Of The Account: Social Media Work Arrangement: Hybrid (1-2x onsite) Site Assignment: Cebu Shift Schedule | Restdays: Midshift...