Client Success Support Specialist

5 days ago

Rodriguez, Calabarzon, Philippines Worketics IT Solutions Full time ₱900,000 - ₱1,200,000 per year

What We're Looking For:

Ready to explore the opportunity of Client Success Support Specialist while working from home? We're searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premium Support portfolio. As a Client Success Support Specialist, you will closely collaborate with the Program Manager and Sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice adoption and leverage technology to address challenges.

Joining our team means entering a space where you'll grow both personally and professionally. Our environment is all about helping you develop your talents, offering mentorship, and embracing inclusive leadership principles. You'll work alongside experienced colleagues and supportive leaders who are committed to guiding you.

Note: Qualified applicants will be given an examination to check capability and client handling situations

Qualifications

  • College Graduate
  • Business Degree, Mass Communication, Journalism, Public Relations, and other related courses
  • Excellent command of the English language, both written and spoken.
  • Computer literacy is a must, as is advanced knowledge of various computer applications and software, such as Google Sheets, Microsoft Office, and Adobe, and familiarity with the Software as a Service (SaaS) Industry.
  • Analytical skills and can interpret data
  • Experienced negotiator and can handle a variety of clients

What You'll Do:

  • Manage a portfolio of Enterprise Premium Support clients
  • Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed
  • Responsible for overseeing the completion of the customer's scope of work
  • Create "blueprints" for Searches and Dashboards, leveraging resources to address complex and specific client requirements effectively
  • Monitors Enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account Customer Success Manager (CSM) and/or Program Manager as needed
  • Work closely with the Program Manager to continually enhance our enterprise support offerings through collaborative efforts
  • Support Program Manager in completing operational tasks necessary for software and/or service deliveries
  • Identify workflow inefficiencies or out-of-scope requests, and support the Program Manager in alignment among all stakeholders regarding the scope of Enterprise support
  • Create compelling reports and task summaries on key accounts and provide immediate feedback to clients and direct superiors and team members.

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