Transformation and Operational Excellence Consultant

23 hours ago

Quezon City, National Capital Region, Philippines Manulife Full time ₱1,200,000 - ₱2,400,000 per year

We are looking for a strategic and tech-savvy
Transformation and Operational Excellence Consultant
with a strong background in emerging technologies to support our journey toward a more agile, data-driven, digital, and customer-centric insurance organization. This role will focus on identifying and implementing innovative solutions that streamline operations, enhance customer experience, and future-proof our business in a rapidly evolving insurance landscape.

Responsibilities:

Operational Excellence in Insurance

  • Analyze and optimize core insurance processes (e.g., underwriting, claims, policy administration, customer service) using Lean, Six Sigma, and Agile methodologies.
  • Identify inefficiencies and design scalable solutions to improve turnaround times, reduce costs, and enhance service quality.
  • Develop and track KPIs to measure operational performance and transformation impact.

Digital Transformation & Emerging Tech Integration

  • Evaluate and implement emerging technologies such as AI/ML for risk assessment, RPA for claims automation, and other digital solutions to optimize policy verification.
  • Collaborate with IT, COEs and business teams to pilot and scale digital initiatives across the insurance value chain.
  • Stay abreast of Insurtech trends and regulatory developments to inform innovation strategies.

Data Analytics & Insight Generation

  • Leverage data analytics tools to uncover insights from customer behavior, claims trends, and operational data.
  • Build dashboards and visualizations to support data-driven decision-making across departments.

Change Management & Stakeholder Engagement

  • Support change initiatives to ensure smooth adoption of new technologies and processes.
  • Facilitate workshops to identify improvement opportunities and align stakeholders
  • Help build transformation capabilities across the organization.

Qualifications:

  • Bachelor's degree in Business, Information Systems, or related field
  • 3–5 years of experience in operational excellence, transformation, or digital innovation within the insurance or financial services industry.
  • Strong understanding of insurance operations and regulatory environment.
  • Familiarity with emerging technologies relevant to insurance (e.g., AI, RPA, IoT, OCR, and Blockchain).
  • Proficiency in data tools such as Power BI, Tableau, SQL, or Python.
  • Certifications in Lean Six Sigma, Agile, or project management (e.g., PMP) are a plus.

Preferred Skills:

  • Experience with insurance processes and platforms
  • Experience in agile project delivery and digital solution deployment.
  • Knowledge of customer journey mapping and experience design and automation opportunity assessment in insurance.
  • Familiarity with Power Platform suite of tools (Power BI, Canvas Apps, Power Automate)
  • Understanding of regulatory compliance and data privacy in insurance.

When you join our team:

  • We'll empower you to learn and grow the career you want.
  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we'll support you in shaping the future you want to see.

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