Finance Transformation

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources

Job Description:

We're looking for a Finance Transformation & Operational Excellence Sr. Consultant to join our Operational Excellence team at MBPS. In this role, you are is responsible for providing performance evaluation assessments for consultants within the assigned squad specific to their demonstration of technical knowledge & application of technical skills during their project delivery.

Have the skills and knowledge for the job? Learn more about the opening below

Key Roles & Responsibilities:

Project / Service Delivery

• Own & drive pipeline of Transformation & Operational Excellence Initiatives and programs within the assigned function(s)
• Responsible for all projects and services delivered by the squad are of high quality and delivers the expected benefits / impact, and that projects are delivered on time and within budget.
• Lead medium-sized, medium-risk, segment-specific transformation and/or process and performance improvement initiatives.
• Project or Program Manager for complex, high-risk, and/or organization-wide transformation and/or process and performance improvement initiatives.
• Provide tactical direction & guidance to the project delivery team

Stakeholder Management

• Alignment with function and project stakeholders to ensure that on-going initiatives are prioritized and aligned based on the agreed project milestones and project steering committee decisions.
• Build strong relationships with offshore business partners.
• Collaborate with other GBS support functions to deliver successful business transformation initiatives.
• Negotiate and manage conflicts within the project team through transparent and authentic conversations in order to address project issues.

Operational Excellence Champion

• Cultivate a continuous improvement culture and critical thinking in the organization by leading OE Forums with offshore Business Partners, actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc.
• Implement and rollout Operational Excellence and Agile training plans, standards and procedures.
• Develop & facilitate management trainings and awareness sessions to educate leaders on Operational Excellence concepts, frameworks, and tools.
• Conduct LEAN Six Sigma workshops and provide mentorship to operations leaders and/or process experts.
• Coach leaders (Function Leads) in running mature operations.

Minimum Hiring Requirements – Experience

• At least 6 to 7 years management experience leading process & performance improvement projects for any of the following operations: finance & accounting, investments, actuarial, and retirement operations
• At least 3 years project management experience

Nice to Have:

• Management consulting experience
• Experience leading large, cross-functional, organization-wide, multi-site transformation and/or process and performance improvement initiatives
• Familiarity with commonly used BPO tools and systems (i.e., Nice, Verint, IEX, ACD, CRM, Ticketing Systems, Knowledgebase, Learning Management Systems, Power BI, etc.)
• Experience working with stakeholders across different geos, i.e., North America, Canada, Asia
• Builds and leverages on network of OE professionals and or organizations in the industry and/or academe to keep abreast of best practices, industry developments, trends, issues, etc.
• experience in Lean, Six Sigma or Agile methodology is preferred

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement