Junior IT Tools Support

1 week ago

Pasay, National Capital Region, Philippines CBTW Full time ₱35,000 - ₱45,000 per year

Who is Collaboration Betters the World

Collaboration Betters the World (aka CBTW) is an international tech company delivering value added  services to customers on 5 continents, with a variety of brands : Positive Thinking Company (IT), Versett  (Digital advisory), Steep (Governance), Otofacto (Industry 4.0), OneAston (Technologies for financial  institutions), AlisPharm (Pharmacy technologies).

CBTW is knowing are 2 digits yearly growth for 5 years, with new companies joining the ecosystem every  year. CBTW is committed to a responsible and impactful growth and has chosen to invest part of its  earnings in environment care and access to education. Employees are intended to share corporate values  and even be part of actions to make our world better.

CBTW counts 3400 employees throughout the world, with main locations in France (900), VietNam (700),  Belgium (600) and Canada Our other significant subsidiaries are in Germany, Switzerland,  Luxembourg, India, USA, Philippines, Colombia, Bulgaria, Tunisia and Singapore.

Manila office counts 60 employees delivering services for OneAston brand customers, and all group  employees (internal IT, with 17 positions).


• Creates accounts in our internal tool for new employees (Microsoft Dynamics Nav, Salesforce, Talentsoft, Adobe Sign, Jira,…). 

• Reviews accreditation on a regular basis.

• L1 & L2 Support to users located in all our subsidiaries in Asia, Europe and Northern America 

• Monitor the tickets opened by the employees, and process L1 & L2 you can handle.

• Performs updates in our tools based on documented procedures

• Review and update existing documentation to reflect changes in processes or procedures.

• Comply with SLAs on tickets you are responsible for, and ensure global SLA of the service are met 

• Design notification email templates and simple reports.

• Works on several internal projects (migrations of new subsidiaries, automations)

Required Qualifications & Attributes:

• Bachelor's/College Degree in Computer Science or any technology-related field 

• Must have 2 years of experience in a support team, or using backoffice tools (ERP) or CRM.

• Able to follow procedures and instructions.

• Must have good communication and language skills 

• Ability to understand non-native English speakers is a must 

• Proficiency in data analysis tools like Excel.

• Strong attention to detail and excellent organizational skills.

• Experience in process documentation or technical writing is preferred.

• Initially, 3pm to 12am shift (EMEA), but can be open for 10 AM to 7 PM shift (APAC), 2am to 11am shift (Americas).


• For the advancement:

- Able to be autonomous.

- Deliver process improvement.

- Open to work on L2 tickets.

What's in Store For You

Be part of a global IT company that offers competitive base salaries if you prove to be a star, variable  performance bonuses, and annual appraisal. You and your loved one will also be entitled of the healthcare  and life insurances on Day 1. Take part to corporate events, with a yearly team building travel, initiatives  on education and environment caring. Follow our training and evolution path, with great collaboration  and knowledge sharing with your team mates in Asia and Europe.

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