Team Leader
2 days ago
Job Description:
- Responsible for leading, motivating & retaining a team of professionals with accountability on all Service Delivery parameters, supervisory responsibilities inclusive of work allocation, performance coaching & feedback and general day to day administration of professionals
Job Qualifications:
- Must be willing to work onsite
- Minimum 3 years' Team Lead experience
- Demonstrated people management skills with evidence of achieving or exceeding operational targets and SLAs.
- Collections or US Mortgage Process knowledge and experience is preferred
- Excellent analytical and problem solving skills
- Proficient in MS Office.
- Strong Background and Experience in managing high profile Customer Service accounts with Upselling as a Metric
- Should have managed CSAT, AHT, Quality, etc.
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Team Leader
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team leader
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Team Leader
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Team Leader
3 days ago
Quezon City, National Capital Region, Philippines Probe CX Full timeJob Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilitiesTo manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team to...
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Team Leader
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Quezon City, National Capital Region, Philippines Probe CX Full time ₱300,000 - ₱600,000 per yearThe Team Leader will be responsible for managing the performance ofAssigned Customer Service Agents and apply strategic processes to improve team performance and contribute to the ongoing improvement of the account.Improve & sustain team performance to deliver and exceed assigned key performance indicators (KPIs)Maintain a daily/weekly/monthly operating...
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