Team Leader
2 days ago
Position Purpose:
The Team Leader is responsible for managing a team of agents to ensure successful delivery of project goals. This role involves overseeing daily operations, coaching team members, monitoring performance metrics, and ensuring compliance with client expectations and company standards.
Essential Functions and Responsibilities:
Supervise and guide a team of claims representatives to meet performance targets
Monitor daily operations and ensure adherence to SLAs
Conduct regular coaching, feedback sessions, and performance reviews
Facilitate team meetings and resolve conflicts
Collaborate with cross-functional teams to resolve issues and improve processes
Prepare and present performance reports to management
Drive team engagement and foster a positive work environment
Ensure compliance with company policies and client requirements
Ensure accurate documentation and reporting
requirementDescription
Minimum Job Requirements:
- Education: At least 2yrs of college
- Experience: Minimum 1 year in a supervisory or team lead role, preferably in P&C insurance
- Skills:
a. Strong leadership and interpersonal skills
b. Excellent verbal and written communication
c. Analytical thinking and problem-solving
d. Proficiency in MS Office and workflow management tools
e. Ability to manage time and prioritize tasks effectively
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