Team Leader
23 hours ago
The Team Leader will be responsible for managing the performance of
Assigned Customer Service Agents and apply strategic processes to improve team performance and contribute to the ongoing improvement of the account.
Improve & sustain team performance to deliver and exceed assigned key performance indicators (KPIs)
Maintain a daily/weekly/monthly operating rhythm
Manage productivity/ service levels
Evaluate communications (chat,webform,voice) based on quality standards
Train and educate staff to handle new procedures
Drive efficiency and process improvement based on customer & client feedback
Develop and maintain healthy and productive working relationships and team culture
Ensure clear communication with key stakeholders
Identify opportunities to improve that contribute to the success of the entire centre
Implement development plans for underperforming agents
Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
Complete all necessary training requirements and professional development opportunities,self and team
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Team Leader
1 week ago
Quezon City, National Capital Region, Philippines Woodfields Consultants, Inc Full time ₱1,000,000 - ₱3,000,000 per yearTeam LeaderJob QualificationsEducation:Bachelor of Science in Civil /Mechanical Engineering, Preferably with Master's DegreeLicense:Licensed Civil/Mechanical EngineerExperience:Minimum 10 years of experience with DAED experience as Team LeaderJob Type: Fixed termWork Location: In person
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Team Leader
1 week ago
Quezon City, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱600,000 - ₱800,000 per yearCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role located in Manila for a Team Leader - Insurance Healthcare (Dayshift). The Team Leader will oversee the daily operations of their team, manage performance, and ensure objectives are met. Primary tasks include guiding and mentoring team members, facilitating...
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team leader
1 week ago
Quezon City, National Capital Region, Philippines ZC KINGS MANPOWER COOPERATIVE Full time ₱600,000 - ₱800,000 per yearWhat you'll be doingSupervise and lead a team of skilled workers in the manufacturing and logistics operationsCoordinate and schedule team activities to meet production and delivery targetsMonitor and evaluate team performance, providing feedback and coaching to ensure high-quality workIdentify and resolve any issues or bottlenecks within the production and...
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Team Leader
1 week ago
Quezon City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per yearJob Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet withthe required service level components, to develop the team to...
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Team Leader
3 days ago
Quezon City, National Capital Region, Philippines Probe CX Full timeJob Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilitiesTo manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team to...
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Team Leader
3 days ago
Quezon City, National Capital Region, Philippines TaskUs Full time ₱900,000 - ₱1,200,000 per yearJob Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...
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Team Leader
1 week ago
Quezon City, National Capital Region, Philippines Probe CX Full time ₱250,000 - ₱500,000 per yearAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
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Team Leader
3 days ago
Quezon City, National Capital Region, Philippines TaskUs Full time ₱300,000 - ₱600,000 per yearJob Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...
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Team Leader
7 days ago
Quezon City, National Capital Region, Philippines Afni PH Full time ₱1,200,000 - ₱3,600,000 per yearPosition Purpose:The Team Leader is responsible for managing a team of agents to ensure successful delivery of project goals. This role involves overseeing daily operations, coaching team members, monitoring performance metrics, and ensuring compliance with client expectations and company standards.Essential Functions and Responsibilities:Supervise and guide...
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Senior Team Leader
3 days ago
Quezon City, National Capital Region, Philippines IFIVE INC. Full time ₱1,500,000 - ₱2,500,000 per yearHIGHLIGHTSCompetitive compensation and benefits packagesContinuous professional development and learning opportunitiesRegular engagement activities and events______________________________________________________________________________SENIOR TEAM LEADERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow...