Team Leader

1 day ago


Quezon City, National Capital Region, Philippines TaskUs Full time ₱900,000 - ₱1,200,000 per year

Job Description
*About TaskUs:*
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

*What We Offer:*
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a
Team Leader
do? Imagine yourself going to work to provide the best customer experience for your clients through your team. At the same time, as you look at your tasks for the day, you must drive the performance of your Teammates for them to continuously hit their goals. You must coach and manage them and act as a bridge between your Teammates and the other departments.

As a Team Leader, You Will

  • Manage day-to-day planning and operations of your team;
  • Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs);
  • Organize and handle the team and make sure everyone adheres to their schedules;
  • Train and help in the development of your team by conducting team huddles and coaching sessions;
  • Evaluate the strengths and weaknesses of your Teammates;
  • Offer solutions for your team's growth and development;
  • Create reports of your team's performance and document feedback from your client;
  • Manage issues that might arise, including HR-related ones;
  • Think of solutions creatively; and
  • Act as the liaison between the management and your team.

Do you have what it takes to be a
Team Leader
?

Requirements

  • At least two (2) years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role;
  • Excellent verbal and written communication skills;
  • Above-average technical know-how;
  • Previous experience working in phone, email, and live chat customer support roles;
  • Familiarity with e-Commerce, ZenDesk, or any other CRM tools; and
  • Flexibility and willingness to work on different shifts.

*How We Partner To Protect You:*
TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

*DEI:*
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL
.
TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Req Id: R_2506_8370

Posted At: Fri Jun :00:00 GMT+0000 (Coordinated Universal Time)


  • Team Leader

    3 days ago


    Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱350,000 - ₱700,000 per year

    TheTeam Leaderis responsible for supervisory duties and the support and development of the agents. The incumbent will be responsible for executing performance improvement strategies for the attainment of department and team goals. This position will be responsible for monitoring rep calls, quality and performance-related coaching and providing...

  • Team Leader

    3 days ago


    Quezon City, National Capital Region, Philippines Afni Full time ₱900,000 - ₱1,200,000 per year

    The Team Leader is responsible for entry level supervisory duties and the support and development of the agents. The incumbent will be responsible for executing performance improvement strategies for the attainment of department and team goals. This position will be responsible for monitoring rep calls, quality and performance-related coaching and providing...

  • Team Leader

    3 days ago


    Quezon City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per year

    The Team Leader will be responsible for managing the performance of assigned Customer Service Agents and apply strategic processes to improve team performance and contribute to the ongoing improvement of the assigned account.Improve & sustain team performance to deliver and exceed assigned key performance indicators (KPIs)Maintain a daily/weekly/monthly...

  • Team Leader

    3 days ago


    Quezon City, National Capital Region, Philippines iFive Inc. Full time ₱480,000 - ₱486,000 per year

    iFive Inc. is hiring a Full time Team Leader role in QC, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: EveningTuesday: EveningWednesday: EveningThursday: EveningFriday: EveningExpected salary: ₱40,000 per month

  • Team Leader

    4 weeks ago


    Quezon City, National Capital Region, Philippines GUS Education PH Full time

    OverviewThe Digital Assessment Systems Team Leader will lead and manage the Digital Assessment Systems team in Hyderabad and Manila, ensuring the smooth operation in accordance with the University's policies, procedures, and regulations. The post holder will be a key leader of the digital assessment systems function for operational excellence and high...

  • Team Leader

    3 days ago


    Quezon City, National Capital Region, Philippines Field Outsource Asia Full time ₱233,200 - ₱295,400 per year

    Must be 4 years college graduatewith at least 1 year Experience as Team Leader and also as Sales Associate & CashierWilling to do field works & roving handling peopleWilling to be assigned in different kioskManaging the day-to-day activities of the team.Motivating the team to achieve organizational goals.Developing and implementing a timeline to achieve...

  • Team Leader

    3 days ago


    Quezon City, National Capital Region, Philippines ONE CALL SOLN CALL CENTER SERVICES Full time ₱360,000 - ₱480,000 per year

    ONE CALL SOLN CALL CENTER SERVICES is hiring a Full time Team Leader role in Quezon City, NCR. Apply now to be part of our team.Job summary:Flexible hours available2-3 years of relevant work experience required for this roleExpected salary: ₱25,000 - ₱40,000 per monthOne Call Solutions Company provides comprehensive and innovative technology solutions...

  • Team Leader

    1 week ago


    Quezon City, National Capital Region, Philippines Fredley Group of Companies Full time ₱40,000 - ₱60,000 per year

    We are a food and restaurant service established in 2014 by one of the youngest entrepreneurs in the Philippines, Avin Ong. We are a Philippine-based master franchise of more than 205 restaurants and cafes nationwide. These brands include Macao Imperial Tea, New York Fries and Dips, Nabe Japanese Izakaya and Hotpot, Mitasu Yakiniku, Liang Crispy Roll, and...

  • Senior Team Leader

    3 days ago


    Quezon City, National Capital Region, Philippines IFIVE INC. Full time ₱1,500,000 - ₱2,500,000 per year

    HIGHLIGHTSCompetitive compensation and benefits packagesContinuous professional development and learning opportunitiesRegular engagement activities and events______________________________________________________________________________SENIOR TEAM LEADERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow...

  • Senior Team Leader

    3 days ago


    Quezon City, National Capital Region, Philippines TechNerds Solutions Full time ₱2,000,000 - ₱2,500,000 per year

    HIGHLIGHTSCompetitive compensation and benefits packagesContinuous professional development and learning opportunitiesRegular engagement activities and events______________________________________________________________________________SENIOR TEAM LEADERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow...