Customer Service Representative

2 weeks ago


Cebu City, Central Visayas, Philippines OfficePartners, 360 Inc. Full time ₱150,000 - ₱250,000 per year

RESPONSIBILITIES:

  • Provide exceptional customer support experience through multiple communication channels (email, phone, chat)
  • Develop an expert understanding of our platform and how each customer is unique and learn how to efficiently apply that knowledge to provide them the support they need and anticipate future questions
  • Provide cutting-edge service in a friendly, confident, and knowledgeable manner
  • Ensuring customer requests are handled in an appropriate and timely manner

QUALIFICATIONS:

  • At least second-year college level, with 6 months to 1-year BPO experience is preferable.
  • Excellent English communication skills
  • Good customer service, multi-tasking, and problem-solving skills
  • Experience in receiving Inbound calls and performing Outbound Calls
  • ABLE TO START ASAP
  • Able to work onsite
  • Amenable in working on a permanent night shift


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