Customer Support Consultant

Redefining Real Estate Support Through Exceptional Service

In real estate, every question is a doorway and you'll be the key. From clarifying listings to guiding users through digital platforms, you'll help customers navigate their property journey. While they search for their dream home, you'll be building yours: a global career without leaving the Philippines.

What You'll Do

Be part of our client's team as a Customer Support Consultant and serve as the first point of contact for customers, consumers, and internal teams. You will resolve inquiries across phone, email, and chat while guiding users through digital platforms. This is a fast-paced environment where no two days are ever the same.

Role Snapshot

Employment type: Full-time

Shift: Day Shift (Mon-Fri, 7 AM-4 PM)

Work setup: Hybrid, Ortigas

Perks and Benefits

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Hybrid work arrangement
• Prime office location in Ortigas (easy access to MRT, restaurants, banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 office gym access (Ortigas and Makati) with fitness trainer
• Exclusive lifestyle perks (hotel and restaurant discounts, and more)
• Employee referral incentives
• Standard government and Emapta benefits
• 20 annual leaves (5 convertible to cash)
• Fun employee engagement activities
• Mentorship and exposure to global leaders
• Career growth opportunities
• Diverse and supportive work environment

What You'll Bring

• At least 3 years of customer service experience in a BPO setting handling high-volume calls
• Preferably with experience serving Australian-based customers
• Willingness to work on weekends and holidays
• Willingness to work onsite
• Proven experience in fast-paced, customer-facing environments
• Excellent communication skills with the ability to build loyalty and trust
• Strong customer focus and resilience in handling challenges
• High sense of accountability and continuous improvement mindset
• Strong analytical and decision-making skills
• Tech-savvy and eager to learn digital tools
• Team-oriented mindset with a positive, fun approach
• Commitment to stay in the role for at least 12 months

What You'll Be Doing

• Demonstrate genuine passion for customer service and strong problem-solving skills
• Resolve customer inquiries via phone, email, and web chat with empathy and speed
• Balance customer demand while multitasking in a fast-paced environment
• Collaborate with a high-performing team for continuous growth
• Drive customer loyalty, advocacy, and retention through exceptional service
• Communicate effectively across all levels to achieve customer outcomes
• Identify opportunities to innovate and improve customer experiences
• Collaborate cross-functionally to remove barriers in delivering customer needs
• Provide thoughtful feedback to enhance products and services
• Navigate digital tools with ease (Zendesk, Slack, etc.)

About the Client

Our client is Australia's leading digital property platform, connecting millions of people each month through Since 1995, they have empowered individuals and businesses to make smarter property decisions, from finding a first home to securing major investments. As part of the ASX-listed REA Group, they operate globally with a reputation for innovation, sustainability, and award-winning culture. Recognized among Australia's Best Workplaces and a top employer for graduates, they continue to shape the future of real estate worldwide.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra