Team Lead w/ Outbound Sales Background

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Management Trainee, Sales and Commercial

The position manages a high volume of Outbound calls while effectively determining requirements, answering inquiries, resolving problems, fulfilling requests, and recording case notes.

Responsibilities

• Set goals for the team and communicate goals on a regular basis
• Coach & mentor people – Motivating team with excellent people touch
• Identifies trends in team performance and recommends/ implements change to constantly raise the Performance levels in the team.
• Conduct periodic 1-0-1 and Appraisals, do regular career counseling, train and mentor resources.
• Share ideas with Management that positively influence the vision for the client by using their exposure to team's technical or business areas, their understanding of industry trends and fraud issues impacting the banking industry.
• Assists CSR's with all customer inquiries, regarding products, services, policies and procedures, customer issues, and escalated situations within stated authority.
• Meet all people management metrics: Responsible for Attrition, Time Management and other deliverables as required
• Expected to participate in projects that involve one (or more) teams within the Organization and that address issues outside the normal areas of responsibility or expertise required by their process.
• In charge of managing a team of 15-17 customer service experts who are responsible to research and resolve customer service questions, inquiries, requests and problems
• New merchant acquisition, which means your job is to sell the benefits to the top home improvement contractors in the country

Qualifications we seek in you

Preferred qualifications

• Relevant outbound sales experience, preferably in a consultative, phone-based sales role

Minimum qualifications

• Salesforce, MS Office Suite, and PC technical skills required
• Experience using dialing/cadence software such as Outreach or SalesLoft preferred
• Ability to work from home and conduct phone/video calls in a dedicated quiet
• Conduct a high volume of cold-calling to prospects via outbound phone calls in his role of a Team Leader
• Exceptional operational, managerial, analytical and interpersonal skills.
• Team Leader with experience in a Sales experience, preferably in a consultative, phone-based sales role
• Proven track record of sales success with the ability to detail your success
• Excellent communication skills
• Solutions-oriented approach
• Strong closing skills

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
• Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
• Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.