Insurance Coordinator
5 days ago
Insurance Coordinator
US Home and Commercial Restorations
About the Role
The Insurance Coordinator supports our client's restoration projects by managing insurance
documentation, securing approvals, and coordinating communication with carriers, adjusters,
and clients. The role ensures claims progress smoothly and efficiently, helping the restoration team deliver timely and high-quality outcomes, and providing customers with a premium service
experience.
Key Responsibilities
FNOL, Intake & Client Communication
- Handle FNOL (First Notice of Loss) calls and gather complete loss details.
- Set up accurate job files in Fusion/DASH with full intake documentation.
- Communicate professionally with homeowners, clients, insurers, and adjusters, providing timely updates and follow-ups.
- Maintain accurate job notes, claim details, and supporting documents in Fusion/DASH.
- Upload and manage authorizations, photos, logs, estimates, subcontractor files, and correspondence.
- Track and follow up on missing documentation and ensure compliance with insurer/TPA requirements.
- Manage insurer and TPA submissions, approvals, updates, and file uploads.
- Work with adjusters via XactAnalysis, Xactimate, or Symbility for estimate reviews an clarifications.
- Monitor TPA SLAs, scorecards, and required timelines.
- Coordinate inspections, assessments, monitoring visits, and restoration work.
- Support technicians and project managers with daily scheduling and real-time adjustments.
- Assist with scopes, job costing, and supporting estimate documents.
- Process variations/change orders and update Fusion/DASH.
- Prepare billing packages and support final invoicing.
- Track job progress, outstanding tasks, and compliance deadlines.
- Review job files for completeness before closing.
- Produce periodic job status or performance reports as needed.
- Excellent communication and customer service skills.
- Strong attention to detail and ability to manage multiple tasks.
- Proficiency with digital documentation and job management software.
- Ability to work in a fast-paced, deadline-driven environment.
- Experience with restoration or insurance workflows.
- Proficiency with Fusion/DASH, Symbility, and/or Xactimate.
- Familiarity with IICRC standards and TPA platforms.
- Competitive salary based on qualifications, skills and experience.
- Attractive allowances and benefits.
- Supportive and friendly team environment.
- US business hours schedule (10pm to 7am Philippines time), Monday–Friday
- Initially full time onsite (Robinsons Equitable Tower, ADB Avenue, Ortigas)
- Possibility of hybrid work arrangement after qualifying period.
Our client is a leading restoration and cleaning service provider, established in 1981 and now
operating through a network of more than 400 locations nationwide.
The company specialises in residential and commercial restoration services, including water
damage mitigation, fire and smoke restoration, mould remediation, contents cleaning, storm
recovery, and specialty cleaning services.
Our client's business is built on a strong service culture—responding quickly, restoring
properties to pre-loss condition, and ensuring exceptional customer care throughout every
stage of a claim or project.
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