Insurance Assessor Support

Purpose:

The Insurance Assessor Support role is responsible for providing administrative and operational support to insurance assessors in evaluating and processing claims. This position ensures efficient documentation, communication, and compliance coordination, helping streamline the claims assessment process and enhance customer satisfaction.

Job Responsibilities:

Full support to the Assessor & Auction Support Team Lead.

Process StarAssess OCR quote recognition.

Manage Assessor inbox, triaging incoming mail.

Upload quotes and images received into StarAssess.

Carry out assessor dairies, updating internal portals and key staff.

Manually loading TP and TPA assessments and documents to StarAssess

Outbound calls to repairers, suppliers and key stakeholders on claim updates and progression.

General Responsibilities:

Diligently serve the employer, promoting and protecting the company's interests

Adhere to company policies and procedures

Devote full effort to assigned duties

Provide services for related companies if requested Maintain high customer satisfaction levels

Participate in training as required

Perform job responsibilities as outlined for a Claims Consultant Carry out additional duties as directed, ensuring they can be performed safely and effectively

Execute tasks as agreed between employer and employee

Technical Performance:

Maintain detailed and accurate records of all activities, ensuring compliance with regulatory requirements are met.

Suggest and implement improvements in task processes to enhance efficiency and customer satisfaction.

Ensure adherence to regulatory requirements, company policies, and industry standards.

Customer Experience:

Maintain a high level of professionalism and customer service.

Monitor and enhance customer service standards within the Assessing department.

Education & Experience:

Proven experience in customer service and people engagement

Previous experience in an administrative or customer support role (preferably in insurance or claims processing).

Familiarity with insurance policies, claims processing, or loss assessment is an advantage. Proficiency in Microsoft Office Suite and claims management systems.

Strong analytical skills

Excellent communication and interpersonal skills

Attention to detail with a focus on accuracy and efficiency

Ability to manage multiple priorities and work under pressure

Commitment to ethical standards and regulatory compliance

Team-oriented with a drive for excellence and results

Skills & Competencies:

Strong organizational and administrative skills.

Excellent written and verbal communication abilities.

Attention to detail and ability to manage multiple tasks simultaneously.

Customer-focused with a problem-solving mindset.

Ability to work collaboratively in a team environment.

Behavioural competencies:

Strong team player who enjoys engaging with colleagues, customers, and stakeholders

Professional and courteous demeanour with excellent office and phone etiquette

Ability to remain composed under pressure and manage multiple deadlines

Proactive problem-solving and process improvement mindset

Ability to work independently and collaboratively for optimal business and customer outcomes

Strong time management, multitasking, and flexibility

Organizational skills with high attention to detail

WHAT WE OFFER:

Salary Range: Php 30,000 – Php 35,000 per month, depending on experience

OFFICE-BASED JOB

With HMO after a qualifying period

A red-hot opportunity to work with a successful New Zealand Company

A fun energetic work environment

Opportunity to grow with a fast-moving brand

Collaborative and supportive team

Creative freedom within a structured brand framework

High-level skills training

Long-term career growth opportunities