L1 Production Support Engineer-VisionPLUS 10

2 days ago

Manila, National Capital Region, Philippines Unison Consulting Full time $40,000 - $60,000 per year
  • Monitor application and batch job alerts related to VisionPLUS 10 (Flex)
  • Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc
  • Handle initial triage of incidents and user tickets
  • Provide quick fixes and workarounds for known issues
  • Maintain SOP documentation and knowledge base for recurring issues
  • Escalate unresolved or complex problems to L2/L3 teams
  • Coordinate with development, infrastructure, and vendor teams
  • Support monthly release deployments and patching activities
  • Prepare RCA and incident reports
  • Serve as the first point of contact for VisionPLUS 10 -related incidents and service requests
  • Assist with routine tasks such as password resets, account unlocks, and basic configuration
  • changes

Requirements

  • 2 to 5 years relevant experience in L1 support roles, preferably in banking or card systems
  • Basic understanding of VisionPLUS 10 (Flex) architecture and core modules
  • Exposure to JCL, COBOL, VSAM, CICS is a must
  • Exposure to Microfocus environment (Flex) is a must - Basic Linux commands, WinSCp, Putty, DMC, Scheduler for Open Technologies
  • Familiarity with SQL/DB2 and log analysis - Good To Have
  • Strong communication and customer service orientation
  • Experience with ITSM tools (e.g., ServiceNow, Remedy)
  • Knowledge of ITIL practices preferred - Good To Have

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