L1 Production Support Engineer-VisionPLUS 10
6 days ago
- Monitor application and batch job alerts related to VisionPLUS 10 (Flex)
- Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc
- Handle initial triage of incidents and user tickets
- Provide quick fixes and workarounds for known issues
- Maintain SOP documentation and knowledge base for recurring issues
- Escalate unresolved or complex problems to L2/L3 teams
- Coordinate with development, infrastructure, and vendor teams
- Support monthly release deployments and patching activities
- Prepare RCA and incident reports
- Serve as the first point of contact for VisionPLUS 10 -related incidents and service requests
- Assist with routine tasks such as password resets, account unlocks, and basic configuration
- changes
Requirements
- 2 to 5 years relevant experience in L1 support roles, preferably in banking or card systems
- Basic understanding of VisionPLUS 10 (Flex) architecture and core modules
- Exposure to JCL, COBOL, VSAM, CICS is a must
- Exposure to Microfocus environment (Flex) is a must - Basic Linux commands, WinSCp, Putty, DMC, Scheduler for Open Technologies
- Familiarity with SQL/DB2 and log analysis - Good To Have
- Strong communication and customer service orientation
- Experience with ITSM tools (e.g., ServiceNow, Remedy)
- Knowledge of ITIL practices preferred - Good To Have
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