Virtual Assistant

About the Company

Rectify Group
) is an Australian company specializing in chemical underpinning, ground engineering and asset remediation. Treating existing structures be it residential, commercial, industrial or heritage. The company consists of registered Structural Engineers, Geologists, Project managers, Supervisors, and Technicians from various industries with 50+ years of combined experience.

Registered as a Residential and Commercial Builder ensures our workmanship is warranted and backed by our experience and technology. Our desire to become market leaders is aligned with a dynamic, fun, intelligent and family valued company culture.

About the Role

In this role, you will work closely with the management team to ensure that all sales related administrative and support functions are undertaken effectively. The Virtual Assistant/Sales Coordinator plays a key role in ensuring consistency with internal processes and sales efficiency, whilst driving customer satisfaction with great customer service.

The successful candidate will become the point of contact for sales colleagues and customers alike, by keeping information records, providing documentation and organizing schedules whilst providing feedback to sales representatives and management team. If you enjoy working in a fast-paced, dynamic team environment and have prior sales administration experience, we want to hear from you.

Duties and Responsibilities

• Answer phone calls in a professional and polite manner
• Responsible for entering data into the company CRM and qualifying new sales enquiries from incoming phone calls and other lead generation methods
• Ensure client records are accurate and updated in a timely fashion within CRM
• Assist the sales team to improve their productivity by contacting customers to arrange site inspection appointments and facilitating communication between sales representatives and customers or management team.
• Ensure all communication and records between company, sales representative and customer is maintained and updated throughout customer journey (lead, opportunity, quote, job, invoice).
• Oversee urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, arranging job delivery dates with the scheduler.
• Collaborating with office manager/scheduler to ensure both operations and on-site job deliveries are handled efficiently.
• Ensure effective management of the office reception, overseeing operational efficiency, effective communications, and other types of strategic planning if required for process implementations (update of CRM, and add milestones or triggers to sales process where required).

Skills Required

• 2+ years' experience in construction.
• Previous experience in a sales administration or sales coordinator role (essential), ideally within the building/construction industry (desired, not essential)
• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Strong organizational skills and attention to detail to ensure accurate record-keeping
• Proficiency with standard office software (essential) and CRM (HubSpot or Salesforce) (desired, not essential)
• A proactive, problem-solving mindset and a commitment to delivering outstanding customer service
• Team player with high level of dedication and passion for a company in its growth stage

How to Apply

If you hold the above-mentioned skills and experience, please email your resume to:

. Salary will be commensurate experience.

Your application will be kept confidential. Only shortlisted candidates will be contacted for an interview.