
Quality Assurance Analyst
3 days ago
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at
Job DescriptionRole Purpose
The purpose of this role is to conduct audits to ensure quality compliance within the account.
͏Responsibilities:
- Monitor and evaluate agents' performance to ensure adherence to established processes, policies, and guidelines.
- Collaborate with Supervisors and Team Coaches to provide constructive feedback and personalized coaching to agents based on thorough evaluation results.
- Analyze qualitative and quantitative data to formulate insightful recommendations for minimizing errors and honing process performance.
- Generate and manage performance tracking reports to present trends and outcomes, driving accountability and excellence.
- Facilitate outlier training sessions and daily huddles to reinforce best practices and provide support to team members.
- Maintain productivity levels to meet service requirements and contribute to overall service objectives.
- Ensure proactive monitoring and implementation of strategies to achieve key quality parameters, including CSAT, MPS, CES, and FCR.
- Maintain a positive and collaborative relationship with teammates and departments to foster a supportive work environment.
Qualifications:
Completion of at least 2nd year of college education, with a Bachelor's Degree preferred.
Minimum of 2 years of experience in a contact center environment, showcasing a background in direct customer interactions.
At least 6 months of experience in transactional monitoring or as a quality assurance analyst, preferably within the retail domain.
Mandatory Skills: Quality.
Experience: 1-3 Years.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
-
Quality Assurance Analyst
3 weeks ago
Cebu City, Central Visayas, Philippines Jollibee Group Full timeOverviewQuality Assurance Analyst role at Jollibee Group.Zenith Foods Corporation, the hiring entity, is a wholly owned subsidiary of Jollibee Foods Corporation.ResponsibilitiesEnsuring that the goods produced adhere to established quality standards.Observing and checking raw materials used or finished goods produced for visible defects; performing various...
-
Quality Assurance Analyst
3 days ago
Cebu City, Central Visayas, Philippines Staff4Me Full time ₱350,000 - ₱700,000 per yearThe Quality Assurance Analyst is responsible for ensuring that products and services meet the established standards of quality, including reliability, usability, and performance. The role involves designing and implementing tests, debugging, and defining corrective actions. The QA Analyst will play a vital role in the development process by conducting tests...
-
Quality Assurance Analyst
3 days ago
Cebu City, Central Visayas, Philippines XtendOps Full time ₱900,000 - ₱1,200,000 per yearPosition OverviewThe Quality Assurance (QA) Analyst Specialist plays a key role in ensuring that all client interactions and case intakes handled by the Legal Intake team meet the highest standards of accuracy, professionalism, and compliance. This role is responsible for monitoring calls, reviewing case documentation, and evaluating agent performance to...
-
Quality Assurance Analyst
3 weeks ago
Cebu City, Central Visayas, Philippines Staff4Me Full timeOverviewThe Quality Assurance Analyst is responsible for ensuring that products and services meet the established standards of quality, including reliability, usability, and performance. The role involves designing and implementing tests, debugging, and defining corrective actions. The QA Analyst will play a vital role in the development process by...
-
NOC Quality Assurance Analyst
3 weeks ago
Cebu City, Central Visayas, Philippines Staff4Me Full timeQuality Assurance Analyst (QA) Job DescriptionThe Quality Assurance Analyst (QA) is responsible for assessing the performance quality of our NOC associates who interact with our existing and potential customers. The QA will monitor inbound and outbound calls, cases, dispatches, and email responses to evaluate associate demeanor, technical accuracy, customer...
-
Quality Assurance Analyst
1 day ago
Lapu-Lapu City, Central Visayas, Philippines Sto. Niño de Cebu Finance Corp. Full time ₱104,000 - ₱130,878 per yearAccelerate your career and be the newest member of our growing family here at SKYGOWe are looking for→ Quality Assurance Analyst: The Quality Assurance (QA) Analyst ensures that all customer interactions meet company quality standards and comply with regulatory requirements. The role involves monitoring calls, identifying performance gaps, coaching agents,...
-
Quality Assurance Analyst
3 days ago
Lapu-Lapu City, Central Visayas, Philippines New Moto Marketing Corporation Full time ₱900,000 - ₱1,200,000 per yearCastleKeep Holdings, the holdings company of Skygo Marketing Corporation, and several other business units, is expanding and we are looking for a talented individual to fill the Quality Assurance Analyst role.The Quality Assurance (QA) Analyst ensures that all customer interactions meet company quality standards and comply with regulatory requirements. The...
-
Supervisor Quality Assurance
3 weeks ago
Cebu City, Central Visayas, Philippines Dexcom Full timeThe CompanyDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...
-
Quality Analyst
3 days ago
Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full time ₱350,000 - ₱600,000 per yearLexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...
-
Quality Analyst
2 weeks ago
Cebu City, Central Visayas, Philippines Lexmark Full timetime left to apply End Date: December 31, 2025 (30+ days left to apply)job requisition id R4265Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're...