Quality Assurance Analyst

3 days ago

LapuLapu City, Central Visayas, Philippines New Moto Marketing Corporation Full time ₱900,000 - ₱1,200,000 per year

CastleKeep Holdings, the holdings company of Skygo Marketing Corporation, and several other business units, is expanding and we are looking for a talented individual to fill the Quality Assurance Analyst role.

The Quality Assurance (QA) Analyst ensures that all customer interactions meet company quality standards and comply with regulatory requirements. The role involves monitoring calls, identifying performance gaps, coaching agents, and providing insights to improve overall service quality. QA Analyst also contributes to data-driven decision-making through performance analysis, reporting, and calibration sessions.

Competencies

  • Call Evaluation and Scoring: Monitors and scores calls against quality and compliance standards
  • Data Analysis: Capable of handling complex datasets, applying statistical methods, and creating effective data visualizations for more in depth analysis
  • Mock Call Assessment: Qualifies new hires through structured evaluation methods
  • Calibration and Alignment: Facilitates calibration sessions to ensure consistent quality scoring
  • Effective Collaboration: Cascades instructions, coordinating activities, and support smooth workplace communication

Qualifications

  • College Graduate. Bachelor's Degree in any related field (Business or Mathematics) is a plus
  • 1 to 2 years' experience in a Quality Assurance call center or phone-based customer service role
  • Proficiency in MS Office (Excel, Word, PowerPoint) – including charts, pivot tables, and lookup functions
  • Experience with customer service software or CRM platforms (e.g., Salesforce, Zendesk, HubSpot)
  • Familiarity with call recording systems, monitoring tools, and data management software
  • Previous Experience in Debt Collection or Customer Service roles is an advantage
  • Familiarity with debt collection procedures, including payment negotiation and account handling is an advantage
  • Familiarity with call handling procedures and documentation standards
  • Strong interpersonal skills for agent coaching and stakeholder coordination
  • Multilingual communication skills (Bisaya, Tagalog, English)

Work Schedule: Monday to Friday (8:00 am to 6:00 pm)

Location: Blk 2 Lots 1A & 2 Cebu Light Industrial Park, SEZ Basak, Lapu-Lapu City, Cebu

When you join the SKYGO family, you become a part of our dynamic and growing family as we continue to search for a competent, passionate, and happy colleague who will help us deliver the company's brand promise:

The Best for You

Job Type: Full-time

Work Location: In person

  • Quality Assurance Analyst

    1 day ago

    Lapu-Lapu City, Central Visayas, Philippines Sto. Niño de Cebu Finance Corp. Full time ₱104,000 - ₱130,878 per year

    Accelerate your career and be the newest member of our growing family here at SKYGOWe are looking for→ Quality Assurance Analyst: The Quality Assurance (QA) Analyst ensures that all customer interactions meet company quality standards and comply with regulatory requirements. The role involves monitoring calls, identifying performance gaps, coaching agents,...

  • Quality Assurance Staff

    1 week ago

    Lapu-Lapu City, Central Visayas, Philippines Mobilia Products, Inc. Full time ₱600,000 - ₱1,200,000 per year

    Essential Duties and Responsibilities:Quality Assurance In-charge oversee the quality of all products and services that our organization produces.Quality Assurance In-charge responsibilities include developing quality standards, conducting tests and identifying issues in the production of our products or services.Ultimately, you will work with a team to...

  • Quality Assurance Analyst

    3 weeks ago

    Cebu City, Central Visayas, Philippines Jollibee Group Full time

    OverviewQuality Assurance Analyst role at Jollibee Group.Zenith Foods Corporation, the hiring entity, is a wholly owned subsidiary of Jollibee Foods Corporation.ResponsibilitiesEnsuring that the goods produced adhere to established quality standards.Observing and checking raw materials used or finished goods produced for visible defects; performing various...

  • Quality Assurance Analyst

    3 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time ₱350,000 - ₱700,000 per year

    The Quality Assurance Analyst is responsible for ensuring that products and services meet the established standards of quality, including reliability, usability, and performance. The role involves designing and implementing tests, debugging, and defining corrective actions. The QA Analyst will play a vital role in the development process by conducting tests...

  • Quality Assurance Analyst

    3 days ago

    Cebu City, Central Visayas, Philippines XtendOps Full time ₱900,000 - ₱1,200,000 per year

    Position OverviewThe Quality Assurance (QA) Analyst Specialist plays a key role in ensuring that all client interactions and case intakes handled by the Legal Intake team meet the highest standards of accuracy, professionalism, and compliance. This role is responsible for monitoring calls, reviewing case documentation, and evaluating agent performance to...

  • Quality Receiving Inspector

    3 days ago

    Lapu-Lapu City, Central Visayas, Philippines New Moto Marketing Corporation Full time ₱250,000 - ₱500,000 per year

    QUALITY RECEIVING INSPECTORThe Quality Receiving Inspector ensures the quality and conformity of incoming materials and components for motorcycle production through meticulous inspection, documentation and collaboration contributing to the overall excellence of our products.CompetenciesMaterial Inspection SupervisionConduct thorough visual and quantity...

  • Quality Assurance Analyst

    3 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    OverviewThe Quality Assurance Analyst is responsible for ensuring that products and services meet the established standards of quality, including reliability, usability, and performance. The role involves designing and implementing tests, debugging, and defining corrective actions. The QA Analyst will play a vital role in the development process by...

  • Segmentation Analyst

    3 days ago

    Lapu-Lapu City, Central Visayas, Philippines Dynata Full time ₱600,000 - ₱1,200,000 per year

    Job Summary:We are seeking a detail-oriented and analyticalSegmentation Analystto support our internal teams through accurate reporting, yield analysis, and data management.The ideal candidate will have:Strong experience in report creation, performance tracking, and identifying discrepancies within large data sets.You will play a key role in helping the...

  • NOC Quality Assurance Analyst

    3 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    Quality Assurance Analyst (QA) Job DescriptionThe Quality Assurance Analyst (QA) is responsible for assessing the performance quality of our NOC associates who interact with our existing and potential customers. The QA will monitor inbound and outbound calls, cases, dispatches, and email responses to evaluate associate demeanor, technical accuracy, customer...

  • Systems Analyst

    3 weeks ago

    Lapu-Lapu City, Central Visayas, Philippines Archangel Technologies, Inc. Full time

    OverviewA Software Analyst's role is to study, review, and analyze user/client needs to create system solutions that support overall business strategies. Document system requirements, define scopes and objectives, and assist in developing system specifications. Ensures the quality of system development and implementation.Work ScheduleMonday to Friday, 8 AM...