Quality Assurance

2 weeks ago


Cebu City, Central Visayas, Philippines HIRD SERVICES PVT. LTD. Full time ₱240,000 - ₱288,000 per year

Qualifications:

  • At least 2nd year completed in college or a College Graduate
  • Minimum of 2+ years of experience as a QA Analyst in a BPO setup (retail domain preferred, but open to any domain)
  • Strong understanding of quality monitoring processes and performance metrics
  • Excellent communication and analytical skills
  • Detail-oriented with the ability to provide constructive feedback and recommendations

Key Responsibilities:

  • Evaluate and assess customer interactions to ensure compliance with quality standards
  • Provide feedback and coaching to agents for continuous improvement
  • Identify process gaps and recommend solutions to enhance customer experience
  • Collaborate with operations and training teams to drive performance improvements
  • Prepare quality reports and maintain accurate documentation

Perks and Benefits:

  • 20% Night differential and performance bonuses
  • Competitive salary and performance incentives
  • Paid training and continuous development opportunities
  • Career growth opportunities
  • Supportive team culture
  • Comprehensive training and development
  • Full Access to Workplace Amenities

Job Type: Full-time

Pay: Php18, Php24,000.00 per month

Work Location: In person


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