Quality Assurance
5 days ago
Qualifications:
- At least
2nd year completed in college
or a College Graduate - Minimum of
2 to 4 years of experience as a QA Analyst
in a BPO setup - 1-2 year of experience in providing quality monitoring feedback in call centre sales domain
- Excellent communication and analytical skills
Key Responsibilities:
- Evaluate and assess customer interactions to ensure compliance with quality standards
- Provide feedback and coaching to agents for continuous improvement
- Identify process gaps and recommend solutions to enhance customer experience
- Collaborate with operations and training teams to drive performance improvements
Perks and Benefits:
- 20% Night differential and performance bonuses
- Competitive salary and performance incentives
- Paid training and continuous development opportunities
- Career growth opportunities
- Supportive team culture
- Full Access to Workplace Amenities
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