Quality Assurance

5 days ago


Cebu City, Central Visayas, Philippines The HIRD Full time ₱200,000 - ₱400,000 per year

Qualifications:

  • At least
    2nd year completed in college
    or a College Graduate
  • Minimum of
    2 to 4 years of experience as a QA Analyst
    in a BPO setup
  • 1-2 year of experience in providing quality monitoring feedback in call centre sales domain
  • Excellent communication and analytical skills

Key Responsibilities:

  • Evaluate and assess customer interactions to ensure compliance with quality standards
  • Provide feedback and coaching to agents for continuous improvement
  • Identify process gaps and recommend solutions to enhance customer experience
  • Collaborate with operations and training teams to drive performance improvements

Perks and Benefits:

  • 20% Night differential and performance bonuses
  • Competitive salary and performance incentives
  • Paid training and continuous development opportunities
  • Career growth opportunities
  • Supportive team culture
  • Full Access to Workplace Amenities

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