CSR-Ayala Alabang

3 days ago

Ayala Alabang, National Capital Region, Philippines E-WORLD STAFFING SERVICES Full time ₱200,000 - ₱250,000 per year

About the role

E-WORLD STAFFING SERVICES' is seeking a motivated and customer-focused Customer Service Representative to join our growing team in Ayala Alabang, Muntinlupa City Metro Manila. This is a full-time position with opportunities for career progression. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their satisfaction.

What you'll be doing

  1. Handling inbound calls from customers and responding to inquiries, concerns or complaints in a professional and empathetic manner
  2. Documenting customer interactions and maintaining accurate records
  3. Resolving customer issues and escalating complex cases to appropriate team members
  4. Proactively identifying opportunities to improve customer experience and suggesting solutions
  5. Collaborating with cross-functional teams to ensure seamless customer service delivery
  6. Maintaining a positive and friendly attitude, even during high-pressure situations

What we're looking for

  1. Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
  2. Strong problem-solving and critical thinking skills to effectively address customer needs
  3. Proficiency in English, both written and verbal
  4. Experience in a customer service or call centre environment is preferred, but not required
  5. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
  6. A commitment to providing exceptional customer service and a genuine passion for helping others

What we offer

At E-WORLD STAFFING SERVICES', we are dedicated to creating an environment where our employees can thrive. We offer competitive compensation, opportunities for career development, and a range of benefits to support your well-being. Join our team and be a part of a company that values its employees and is committed to delivering outstanding customer service.

About us

E-WORLD STAFFING SERVICES' is a leading provider of staffing and recruitment solutions, serving clients across a variety of industries. Our mission is to connect talented individuals with exciting career opportunities, and we take pride in our ability to deliver personalised, high-quality services to both our clients and candidates.

Apply now to become a part of our dynamic team

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