CSR Alabang Site – Start in Telco Sales

3 days ago

Ayala Alabang, National Capital Region, Philippines MM Royalcare Marketing Services Inc. Full time ₱150,000 - ₱250,000 per year

About the role

MM Royalcare Marketing Services Inc. is seeking a talented and customer-focused Customer Service Representative (CSR) to join their team in Muntinlupa City Metro Manila. In this full-time role, you will be responsible for providing exceptional customer service and sales support to clients in the telecommunications industry.

What you'll be doing

  • Handle inbound customer calls, emails, and chat inquiries with professionalism and empathy
  • Actively listen to customer needs and concerns, and provide effective solutions
  • Educate customers on the company's products and services, and cross-sell or upsell where appropriate
  • Maintain accurate records and documentation of customer interactions
  • Collaborate with other team members to ensure a seamless customer experience
  • Identify opportunities for process improvements and contribute to the development of best practices

What we're looking for

  • With or Without BPO Experience
  • Strong communication and interpersonal skills, with the ability to listen actively and speak clearly
  • Excellent problem-solving and decision-making abilities, with a focus on delivering high-quality customer service
  • Proficiency in Microsoft Office applications and familiarity with customer relationship management (CRM) software
  • A team player with a positive attitude and a willingness to learn and adapt

What we offer

  • Competitive salary and performance-based bonuses
  • Comprehensive health and wellness benefits, including medical, dental, and vision coverage
  • Opportunities for career advancement and professional development
  • A supportive and collaborative work environment with a focus on work-life balance

About us

MM Royalcare Marketing Services Inc. is a leading provider of customer service and sales support solutions. With a strong focus on innovation and customer satisfaction, we are committed to delivering exceptional service to our clients and their customers. Join our team and be a part of our exciting growth journey

Apply now to become our next CSR Alabang Site – Start in Telco Sales

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