Assistant Loyalty Program Manager

3 days ago

Makati City, National Capital Region, Philippines HSH Group (owner and operator of The Peninsula Hotels) Full time

We are looking for an individual who is passionate about growing guest loyalty by leading and improving the hotel's rewards program. This role focuses on strategy, execution, and ongoing enhancements to create great value for guests while boosting revenue and brand connection.

Key accountabilities

  • Support the development and execution of loyalty initiatives that strengthen the hotel's brand and guest experience.
  • Assist in managing tiered rewards and exclusive perks to drive repeat bookings.
  • Conduct research on competitor programs and industry trends to maintain a competitive loyalty offering.
  • Oversee daily program operations, including member sign-ups, points tracking, and redemptions.
  • Coordinate with Operations, Rooms, Reservations, and Sales & Marketing to ensure smooth execution of loyalty activities.

General Requirements

  • Bachelor's degree in Hospitality Management, Marketing, Business Administration, or related field.
  • Experience in Operations preferably in the hotel or hospitality industry.
  • Strong understanding of guest experience principles and hotel operations.
  • Proficiency in CRM systems, loyalty platforms, and data analytics tools.
  • Excellent communication, project management, and stakeholder collaboration skills.

We are delighted to receive your resume for further consideration. We anticipate a large number of applications and will communicate directly with suitable qualified applicants.

The Peninsula Manila

Located in Makati City's bustling business district, The Peninsula Manila has epitomised luxury and sophistication in the Philippines for over 40 years. Known as the 'Jewel in the Capital's Crown,' it offers elegant rooms, renowned Filipino hospitality, and a stunning lobby. The hotel features award-winning dining, a top-rated bar, a fitness center, and a retail arcade. Recognised as "The Best Business Hotel in Manila" by readers of Business Traveller Asia-Pacific, "The Best Premium Hotel in the Philippines" by It also holds a spot in the Michelin Guide 2024.

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