Quality Analyst

3 days ago

Mandaluyong City, National Capital Region, Philippines Support Services Group Full time

About the Role

Are you ready to embark on a career where your attention to detail and commitment to quality shine through? As an entry-level Quality Assurance Specialist, you'll be at the forefront of ensuring our organization maintains its reputation for outstanding customer service. Your daily tasks will be diverse and dynamic, including:

  • Engaging in customer and client listening programs to discern their needs and expectations, ensuring we exceed them at every turn.
  • Monitoring the quality and effectiveness of incoming calls and emails, guaranteeing every interaction reflects our commitment to excellence.
  • Proactively identifying areas for improvement and devising innovative solutions to enhance our performance.
  • Upholding compliance with our rigorous quality systems while continuously seeking opportunities for process optimization.
  • Creating and managing detailed feedback and coaching documentation to drive continuous improvement.
  • Collaborating closely with call center team leaders and managers, offering constructive feedback to enhance overall performance.
  • Showcasing your independence, self-motivation, and ability to deliver projects with minimal supervision.
  • Communicating with discretion and professionalism, understanding the importance of confidentiality in our operations.

Work Set-up: On-site

About You:

We're seeking individuals who are ready to make an impact from day one. To excel in this role, you'll need:

  • A passion for delivering exceptional customer care, backed by at least 2 years of experience in a call center or quality assurance setting.
  • Razor-sharp attention to detail, paired with exceptional listening and analytical skills to uncover opportunities for improvement.
  • Outstanding written and verbal communication skills, ensuring your feedback is clear, concise, and actionable.
  • Superior organizational abilities, allowing you to juggle multiple tasks and meet deadlines with ease.
  • A deep understanding of customer care processes and techniques, enabling you to navigate complex situations.
  • A proven track record of thriving in a collaborative team environment, where your contributions make a difference.

Why Join Us:

At Support Services Group, we're more than just a workplace — we're a community dedicated to excellence. When you join our team, you'll have the opportunity to grow both personally and professionally, with ample room for advancement and skill development. Plus, you'll be surrounded by supportive colleagues who share your passion for delivering unparalleled customer service.

Ready to take the next step in your career? Apply now to become our newest Quality Assurance Specialist and discover the possibilities that await you

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.

  • Quality Analyst

    3 days ago

    Mandaluyong City, National Capital Region, Philippines IBEX Global Full time

    OverviewThe Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client's quality values and methodology.ResponsibilitiesMonitoring of Calls – 15-30 calls per dayDaily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas of...

  • Sales Quality Analyst

    7 days ago

    Mandaluyong City, National Capital Region, Philippines weSource Management Consultancy Firm Full time ₱30,000 - ₱50,000 per year

    We are Looking for Sales Quality Analysts to work for a BPO Company in Mandaluyong CityThis is an Onsite role that follows a Shifting ScheduleSalary pays up to 50K depending on experience and interview resultsMinimum Requirement of at least 3 years of Quality Analyst experience is RequiredRequirements:Minimum of 2 years in collegeMust have at least 3 years...

  • Quality Assurance Analyst

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Gourmet Foods Manufacturing Corp Full time ₱250,000 - ₱500,000 per year

    Gourmet Foods Manufacturing Corp is hiring a Full time Quality Assurance Analyst role in Mandaluyong, NCR. Apply now to be part of our team.Requirements for this role:Flexible hours available2-3 years of relevant work experience required for this role

  • Quality Analyst

    16 hours ago

    Mandaluyong City, National Capital Region, Philippines Fusion CX Full time

    Job SummaryThe Quality Analyst (QA) is responsible for monitoring and evaluating customer interactions to ensure service excellence, compliance with company policies, and adherence to quality standards. The QA provides actionable insights, coaching support, and process improvement recommendations that enhance overall customer experience and agent...

  • Quality Analyst

    15 hours ago

    Mandaluyong City, National Capital Region, Philippines Support Services Group Full time

    Work Arrangement: Full OnsiteLocation: Mandaluyong CityAccount: Pioneer International Financial AccountSalary: PHP 35,000We're on the hunt for a driven Quality Assurance Specialist with 1 to 2 years of Quality Assurance experience who's ready to take their career to new heights. This isn't just any QA opportunity — you'll be part of a Pioneering Account,...

  • Quality Analyst

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Emapta Full time ₱360,000 - ₱720,000 per year

    Building Seamless Cloud Experiences Through Precision Shape the future of contact center technology by ensuring every platform runs flawlessly. This is your chance to contribute to world-class cloud communication systems used across industries. Collaborate with international teams, enhance customer experiences, and make your mark in the evolving world of...

  • Quality Assurance Analyst

    1 week ago

    Mandaluyong City, National Capital Region, Philippines PYC Foods Corporation Full time ₱400,000 - ₱600,000 per year

    Join Our Team at PYC Foods CorporationAre you passionate about quality assurance and ensuring the highest standards in food production? PYC Foods Corporation is seeking a dedicated Quality Assurance Associate/Analyst to help us maintain our commitment to excellenceAbout Us:At PYC Foods Corporation, we believe in the power of quality food and strong community...

  • Quality Analyst

    1 week ago

    Quezon City, National Capital Region, Philippines Private Advertiser Full time ₱300,000 - ₱600,000 per year

    Position: Quality Analyst / Customer Experience AnalystOverview: The Customer Experience Analyst monitors transactions (calls, emails, chat, back-office work) to ensure quality and excellent customer experience. Key responsibilities include:Transaction Monitoring: Auditing CSR transactions against quality requirements and meeting monitoring goals.Reporting:...

  • Quality Analyst

    1 week ago

    Quezon City, National Capital Region, Philippines IFIVE INC. Full time ₱900,000 - ₱1,200,000 per year

    HighlightsCompetitive compensation and benefits packagesContinuous professional development and learning opportunitiesRegular engagement activities and eventsQUALITY ANALYSTWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferentROLE OVERVIEWWe are looking for a Quality Analyst to...

  • Training & Quality Assurance Analyst

    16 hours ago

    Mandaluyong City, National Capital Region, Philippines Smoothlink Technologies Inc Full time

    We're looking for a results-driven Training and Quality Assurance Analyst to support our After-Sales Campaign, ensuring top-notch customer service and compliance across phone, chat, and email channels for the US and UK markets. You'll audit interactions, analyze data, update materials, and drive continuous service improvement and productivity in a fast-paced...