Call Center Representative

3 days ago

Cebu City, Central Visayas, Philippines Fusion CX Full time ₱150,000 - ₱250,000 per year

Fusion CX is Hiring for Finance - Call Center Representative, Cebu Site.

*must have at least 6 months BPO experience

Responsibilities:

  • Managed both inbound and outbound customer calls, addressing a variety of inquiries and concerns.
  • Provided pre-finance and post-finance support, including assistance with parts inquiries, returns, replacements, refunds, and order tracking.
  • Handled order placement over the phone, offering detailed information on item descriptions, compatibility, and pricing.
  • Delivered accurate quotes to customers considering future purchases and provided expert advice on auto parts and components.
  • Documented all call activities and customer interactions using the company's CRM platform.

Job Type: Full-time

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