Employee Services Specialist

1 week ago

Taguig, National Capital Region, Philippines AECOM Full time $30,000 - $50,000 per year
  • Perform tickets and queries resolution by analyzing and resolving simple and varied transactions/queries through calls, chats, and ticketing system whilst maximizing and complying with the standard operating procedures and methodologies
  • Provide guidance and support to customers for queries relevant to the HR systems
  • Responsible for effective case handling ensuring cases are only transferred where appropriate and within specified guidelines
  • Work with autonomy, make decisions on medium complexity issues as required.
  • Resolve queries, and escalate complex issues for timely resolution as required
  • Perform low and medium complexity tasks as required in compliance with service level agreement, process, policies, and procedures.
  • Provide input to the completion of incident reports
  • Develop and maintain a strong understanding of company policies to be able to interpret and explain company policy and not solely have to rely on the verbiage in the FAQ documents to resolve related inquiries, e.g., AECOM Leave Accrual policy
  • Contribute to SOP/DTP maintenance process by identifying opportunities to improve current processes, escalate for discussion and decision and revise documents accordingly
  • Contribute/Provide insights to continuous improvement initiatives by initiating improvement ideas and/or participate on CI project team to optimize processes.
  • Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e., GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated
  • Responsible for ensuring the Service Level Agreements are met
  • Supports basic HR systems (Workday) requests and transactions by following standard methodologies resolve HR systems related tickets

  • Employee Engagement Specialist

    1 week ago

    Taguig, National Capital Region, Philippines Insurance Support Services International Corporation Full time $40,000 - $60,000 per year

    JOB RESPONSIBILITIESDevelop and implement employee engagement strategies and initiativesPlan and manage events aimed at boosting employee morale and engagementConduct surveys and focus groups to gather feedback and identify areas of improvementDesign and organize team building activities and events to foster a positive work cultureCollaborating with HR and...

  • Employee Services Specialist

    1 week ago

    Taguig, National Capital Region, Philippines AECOM Full time $40,000 - $60,000 per year

    Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the...

  • Employee Relations Specialist

    3 days ago

    Taguig, National Capital Region, Philippines beBeeEmployerRelations Full time ₱4,500,000 - ₱7,500,000

    Job SummaryWe are seeking a skilled Employee Relations Specialist to join our team. As an expert in labor relations, you will be responsible for building a positive work culture and guiding HR processes that drive business results.In this role, you will lead key HR programs from performance management to onboarding and offboarding, shaping each team member's...

  • Employee Relations Senior Specialist

    4 days ago

    Taguig, National Capital Region, Philippines Tenet Healthcare Full time

    OverviewJoin to apply for the Employee Relations Senior Specialist role at Tenet Healthcare.The Employee Relations Specialist for the Tenet HR Employee Relations group conducts investigations related to alleged discrimination, harassment, or retaliation under the guidance of a Sr ER Specialist, consistent with Company protocol and in a timely fashion. The ER...

  • Employee Relations Senior Specialist

    7 days ago

    Taguig, National Capital Region, Philippines Tenet Healthcare Full time ₱104,000 - ₱130,878 per year

    POSITION SUMMARYTheEmployee Relations Specialistfor the Tenet HR Employee Relations group conduct investigations related to alleged discrimination harassment or retaliation under the guidance of a Sr ER Specialist consistent with Company protocol and in a timely fashion. The ER Specialist will identify investigation issues, potential evidence and sources,...

  • Employee Services Sr Specialist- Onboarding

    1 week ago

    Taguig, National Capital Region, Philippines AECOM Full time $60,000 - $100,000 per year

    Company Description Work with Us. Change the World.At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's...

  • Expert Employee Support Specialist

    3 days ago

    Taguig, National Capital Region, Philippines beBeeSupport Full time $60,000 - $80,000

    Job Title:Employee Support SpecialistJob Description:The Employee Support Specialist will play a key role in delivering exceptional support to Thumbtack employees. This role involves managing and resolving a wide range of employee requests with accuracy, discretion, and care. The specialist will ensure that every employee can stay focused on doing their best...

  • Employee Services Coordinator

    1 week ago

    Taguig, National Capital Region, Philippines AECOM Full time $40,000 - $60,000 per year

    Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the...

  • Employee Services Coordinator

    1 week ago

    Taguig, National Capital Region, Philippines AECOM Full time $40,000 - $60,000 per year

    Company DescriptionWork with Us. Change the World.At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's...

  • Employee Services Specialist

    1 week ago

    Taguig, National Capital Region, Philippines AECOM Singapore Pte Ltd Full time ₱800,000 - ₱1,200,000 per year

    Job DescriptionPerform tickets and queries resolution by analyzing and resolving simple and varied transactions/queries through calls, chats, and ticketing system whilst maximizing and complying with the standard operating procedures and methodologies Provide guidance and support to customers for queries relevant to the HR systems Responsible for...