Employee Services Specialist

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Responsibilities & Duties

• Perform simple activities in compliance with established procedures, strategies, and methodologies, in compliance with service-level agreements, processes, policies, and procedures.
• Raise gaps relevant to the SOP/DTP. Escalate to Senior and Team Lead for process alignment.
• Escalates identified issues and concerns to the Team Lead for timely resolution.
• Ability to recognize when tasks or scenarios outside of normal. Raise to senior team member and team lead.
• Understand which transactions require audit for compliance SOX audit.
• Assist in the data gathering for report creation.
• Ensures accuracy of all data processed and entered in HR systems.
• Perform ad hoc tasks as requested or assigned.
• Monitor and respond to Employee Centre support simple requests.
• Understanding task prioritization and ensuring delivery of BAU on day-to-day basis.

Minimum Requirements:

• Bachelor's degree or at least 3 years of relevant work experience.
• Intermediate proficiency in MS Office tools
• Basic knowledge and understanding of Time, Payroll and HR processes and procedures is preferred.
• Experience working in an outsourcing, shared services, or similar model with compensation-related roles or other similar functions is preferred.
• Basic knowledge in using Workday, Oracle, ADP, ServiceNow, or other similar platforms and tools is preferred.

Attributes:

• Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)
• Ability to maintain good customer relationship with the ability to understanding and respond to customer needs and requirements. (Customer Service)
• Ability to be thorough and meticulous in completing assigned reports, tasks, and documentation. (Attention to Detail)
• Ability to address basic process issues and may suggest applicable solutions. (Problem Solving)

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.