Customer Service Representative

Power Seamless Living with Every Call, Click, and Chat

This role lets you stay planted while reaching global heights in real estate management. From handling tenant touchpoints to supporting community living, your service lays the foundation for smoother property experiences-worldwide.

Job Description

As a Customer Service Representative, you'll be the first point of contact for homeowners and tenants, assisting with billing, scheduling, and property inquiries. You'll play a vital role in resolving concerns, guiding users through online tools, and coordinating with departments for seamless service delivery.

Job Overview

Employment type: Full-time
Shift: Monday to Friday, 09:00 PM - 06:00 AM
Salary: PHP 25,000 to PHP 28,000
Work setup: Hybrid, Baguio

Exciting Perks Await

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Hybrid work arrangement
• Prime office location in Baguio (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Fixed weekends off
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum of 2 years of solid customer service experience in a U.S. campaign
• Excellent communication skills, both written and verbal
• Strong interpersonal skills with a customer-first mindset
• Proven ability to multitask and manage priorities effectively
• Familiarity with property management systems and online portals (a plus)
• Comfortable using web-based tools, especially Google Apps
• Willingness to work flexible hours, including evenings and weekends as needed

Your Daily Tasks

• Respond to billing inquiries from homeowners and tenants with clarity and professionalism
• Guide customers through payment processing and assist with setting up automatic payments
• Provide initial support for customers buying or selling managed properties
• Assist with scheduling move-ins and move-outs for residents
• Create service tickets for issues requiring cross-departmental resolution
• Help customers activate portal logins and navigate the online owner/tenant portal
• Support customers with password resets for the online portal
• Manage inquiries via phone, chat, and email promptly and professionally
• Coordinate after-hours emergency maintenance dispatches to ensure timely solutions
• Collaborate with other departments to resolve issues beyond standard CSR support

About the Client

Our client is a leading U.S.-based real estate management company specializing in HOA management, rentals, brokerage, and property maintenance. Managing over $18 billion in assets and expanding across major U.S. cities, they blend technology, talent, and service excellence to redefine property management. With 450+ employees and recognition from Inc. 5000, they're a true industry trailblazer.

Who Are We

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. Apply now and be part of the #EmaptaEra