Sales Support Generalist II

2 weeks ago

Quezon City, National Capital Region, Philippines RELX Full time ₱300,000 - ₱450,000 per year

Summary: The Sales Support Generalist provides assistance in any of the 4 Sales Support functions – Hosted Buyer, Event Registration, Data Management and Event Relations.

Accountabilities
Hosted Buyer:

  • Provide full-time customer service to all hosted buyer/ TAP queries
  • Provide ad-hoc support to the Hosted Buyer/TAP Account Managers during recruitment and data cleaning activities
  • Actively support the delivery of the hosted buyer / TAP programs, call campaign, inbox management, vetting, persona profiling, tiering,
  • Provide professional service and support for all Hosted Buyer / TAP attendees, striving to exceed customer expectations
  • Proactively seek out information about each show to provide accurate information to customers
  • Provide end to end customer support during the full Hosted Buyer / TAP show cycle from registration, on-site experience and post-show activities
  • Handle all inbound calls, and email inquires
  • Chase Hosted Buyers / TAP attendees through outbound email, and calls who have not registered or not selected appointment preferences
  • Meet agreed SLA, productivity standards and adhere to department policy, best practice guidelines and procedures

Event Registration

  • Navigate and explore registration tool while understanding its content
  • Responsible in processing all registrations processed through a registration tool
  • Responsible for updating /creating data on Salesforce/ registration tool
  • Help with virtual event set-up and tasks within virtual event platforms
  • Look through to help Registration Managers in updating missing information in their setup letters
  • Help to keep registration spreadsheets updated on a continuous basis
  • Carry out meaningful conversation with internal and external client
  • Responsible in meeting the agreed SLAs and deadlines in the registration process
  • Responsible for ad-hoc support to show team including but not limited to back end, admin tasks
  • Carry out registration tool testing, updating registrants' profile and badges

Data Management

  • Generate leads for our events based on show brief provided by BU
  • Enrich current database through internet research
  • Update or remove existing contacts on the database through internet research
  • Validate existing contacts / leads on our database

Event Relations

  • Execute campaigns to invite visitors to our event
  • Proactively calls visitors or exhibitors to disseminate information
  • Call potential clients and gauge their interest on our show and potentially arrange a meeting with the exhibitors (matchmaking)

Qualifications

  • Bachelor's degree holder, any degree
  • At least 1 year of relevant experience
  • Experience dealing with various stakeholders in a global perspective
  • Experience in lead generation preferred
  • Experience in back-office support for e-mails and chat
  • Call Taking experience
  • Basic knowledge in MS Word, Excel and PowerPoint
  • Strong analytical, quantitative an deductive reasoning skills
  • Keen attention to details
  • Strong verbal and written communication skills
  • Able to handle objections from customer
  • Excellent customer service skills
  • Project Coordination
  • Stakeholder Management

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