
Technical Support Representative II
6 hours ago
Work Set Up: at The Sactum in Quezon City
Start Date: October 20, 2025
The Technical Support Representative II is responsible for providing advanced technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.
What does a day in the life as a Technical Support Representative II look like?
- Provide advanced technical support to customers who are experiencing technical
- issues with their products or services while delivering excellent customer service
- Identify and troubleshoot advanced technical problems, and provides timely and effective solutions to customers
- Communicate technical solutions to non-technical customers in a clear and concise manner
- Escalate complex issues to higher-level team members as necessary
- Document customer interactions and technical issues in a customer relationship management (CRM) system
- Provide feedback on product improvements and enhancements based on customer feedback and technical issues
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed to resolve customer issues
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KP's
What are the required qualifications for a Technical Support Representative II?
- Minimum of 2 years of experience in technical support or equivalent, preferably in a call center environment
- SaaS basic experience
- Strong communication skills, both verbal and written
- Advanced technical troubleshooting knowledge in hardware, software, and/or systems
- Proficiency in using computer applications and software
- Experience using a CRM preferred
Preferred Qualifications
- API Integration
- B2B support/exposure
Ninja Perks and Benefits
Full time employees
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?
If you are interested, you can access your instant interview here:
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
supportninjajobs-
Technical Support Representative
4 days ago
Quezon City, National Capital Region, Philippines Crescendo Staffing and Business Consulting Inc. Full time ₱25,000 - ₱28,000 per yearPioneer ramp hiring | Technical Support RepresentativeJoin our growing team and experience real career growth and work-life balance.Full-Time | Onsite – Aurora Cubao, Quezon CityStart Date: October ClassJob Description:We are looking for a Technical Support Representative to join our team and provide excellent service to our clients.. This is a full-time...
-
Technical Support Representative
3 weeks ago
Quezon City, National Capital Region, Philippines Nezda Global Full timeOverviewNezda is currently accepting applications for Technical Support Representative (Product Support) position.QualificationsAt least Highschool GraduateMinimum of 1-year TSR experience, preferably Telco/VOIP account (Voice)Job DescriptionBasic TSR experienceSchedule: Night ShiftWork setup: Onsite/RTO (2-3x per day onsite)Location: Ortigas and Cubao...
-
Technical Support Representative
4 days ago
Quezon City, National Capital Region, Philippines Global Payments Full time ₱150,000 - ₱250,000 per yearCalling all Technical Support RepresentativesJoin Global Payments Inc.Qualifications:High school diploma or equivalent1 year technical support experience, supporting software and hardware troubleshootingExperience with POS terminal is a plusWorking knowledge of operating systems and standard troubleshooting proceduresFlexible in shifting / rotation...
-
Technical Support Representative
4 weeks ago
Quezon City, National Capital Region, Philippines Nezda Global Full timeOverviewNezda is currently accepting applications for Technical Support Representative (Product Support) position.QualificationsAt least Highschool GraduateMinimum of 1-year TSR experience, preferably Telco/VOIP account (Voice)Job DescriptionBasic TSR experienceSchedule: Night ShiftWork setup: Onsite/RTO (2-3x per day onsite)Location: Ortigas and Cubao...
-
Technical Support Analyst II
4 days ago
Quezon City, National Capital Region, Philippines Global Payments Inc. Full time ₱900,000 - ₱1,200,000 per yearDescriptionDuties and Responsibilities:Provide Level 2 technical support for desktop, software, hardware, and network-related issues escalated from Tier 1, with a focus on achieving first-call resolution when possible.Act as a business partner representing IT User Services, delivering excellent customer service using active listening, clear communication,...
-
Technical Support Representative L2
4 weeks ago
Quezon City, National Capital Region, Philippines Nezda Global Full timeOverviewEmbark on a journey of success with Nezda as a Technical Support Representative L2 for VOIP/Telephony Account.QualificationsAt least Highschool Graduate with a minimum of 2 years of Technical Support Representative experience handling VOIP/Telephony AccountsRequired experience in VOIP technology including SIP, RTP, QoS, COS, codecs for at least 2...
-
Technical Support Analyst II
6 days ago
Quezon City, National Capital Region, Philippines Global Payments Inc. Full time ₱30,000 - ₱60,000 per yearEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
-
Technical Support Analyst II
4 days ago
Quezon City, National Capital Region, Philippines Global Payments Full time $90,000 - $120,000 per yearEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Technical Support Analyst II
2 days ago
Quezon City, National Capital Region, Philippines Global Payments Inc. Full time ₱900,000 - ₱1,200,000 per yearEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
-
Technical Support Representative
4 days ago
Quezon City, National Capital Region, Philippines Crescendo Staffing and Business Consulting Inc. Full time ₱240,000 - ₱336,000 per yearWe're Hiring Be Part of Our Team as a Technical Support RepresentativeWhat We Offer:Competitive salary package of up to 28KHMO coverage on Day 1Free daily meals to keep you energizedFree employee parkingPerfect Attendance IncentivesA supportive and positive work environment where you can grow_ Who Can Apply:_Fresh graduates are welcomeOpen to IT graduates or...