Collections Process Associate
2 days ago
Collections Process Associate
Location: McKinley West, Taguig / SM MOA Complex, Pasay
Work Setup: Onsite
Shift: Australian Business Hours (Mon-Fri)
Job Description
We are looking for a Collections Process Associate to join our team. The role focuses on contacting customers with overdue accounts, negotiating payment arrangements, and ensuring timely recovery of outstanding balances while maintaining a professional and empathetic approach.
Key Responsibilities
- Contact customers via phone, email, or written communication to collect outstanding debts
- Negotiate repayment plans and settlements in line with company policies
- Maintain accurate and complete records of customer interactions and payment agreements
- Follow up on broken promises to pay and escalate unresolved cases when necessary
- Ensure compliance with debt collection laws and internal procedures
- Meet or exceed daily and monthly collection targets
Qualifications & Skills
- At least 1.5 years of collections experience, preferably in banking or cards LOB
- Excellent English communication skills with strong customer focus
- Strong negotiation and problem-solving skills
- Team player with a positive and professional attitude
- College graduate
Why Join Us
- Stable onsite work location
- Structured process and clear performance targets
- Opportunity to grow within a professional collections environment
Apply now and be part of a results-driven and supportive team
Job Type: Full-time
Benefits:
- Gym membership
- Health insurance
- Opportunities for promotion
- Paid training
Application Question(s):
- How much is your expected salary?
Experience:
- B2B Collections: 1 year (Required)
Work Location: In person
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