Collections Process Associate

2 days ago


Taguig, National Capital Region, Philippines PRO INTEGRATE WORLD IT CONSULTING INC. Full time

Collections Process Associate

Location: McKinley West, Taguig / SM MOA Complex, Pasay

Work Setup: Onsite

Shift: Australian Business Hours (Mon-Fri)

Job Description

We are looking for a Collections Process Associate to join our team. The role focuses on contacting customers with overdue accounts, negotiating payment arrangements, and ensuring timely recovery of outstanding balances while maintaining a professional and empathetic approach.

Key Responsibilities

  • Contact customers via phone, email, or written communication to collect outstanding debts
  • Negotiate repayment plans and settlements in line with company policies
  • Maintain accurate and complete records of customer interactions and payment agreements
  • Follow up on broken promises to pay and escalate unresolved cases when necessary
  • Ensure compliance with debt collection laws and internal procedures
  • Meet or exceed daily and monthly collection targets

Qualifications & Skills

  • At least 1.5 years of collections experience, preferably in banking or cards LOB
  • Excellent English communication skills with strong customer focus
  • Strong negotiation and problem-solving skills
  • Team player with a positive and professional attitude
  • College graduate

Why Join Us

  • Stable onsite work location
  • Structured process and clear performance targets
  • Opportunity to grow within a professional collections environment

Apply now and be part of a results-driven and supportive team

Job Type: Full-time

Benefits:

  • Gym membership
  • Health insurance
  • Opportunities for promotion
  • Paid training

Application Question(s):

  • How much is your expected salary?

Experience:

  • B2B Collections: 1 year (Required)

Work Location: In person



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