Broker Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines Asw Full time

Job Description

Looking to support an established Australian insurance brokerage specializing in tailored business insurance solutions?

The Opportunity

This opportunity is ideal for an experienced broker support professional who thrives in a structured environment with established systems such as Insight and HubSpot. You'll play a key role in supporting brokers with renewals, claims, and day-to-day client servicing for business insurance clients.

Why join us?

  • Proudly Great Place to Work certified
  • Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
  • Grow with stability: 100+ in our 10-Year Club by 2025
  • Dynamic talent network: 2,000+ across APAC and beyond
  • Competitive compensation with annual reviews
  • Comprehensive medical care for you and your family
  • Generous paid leave because work-life balance matters
  • Level up with LinkedIn Learning and tailored training

Staff Testimonial

"Always think of the bigger picture and how your actions will impact the team and the business." – Quality & Training Manager, ASW Philippines & Malaysia.

What You'll Do

  • Support brokers with policy renewals, endorsements, and ongoing client servicing across business insurance portfolios.
  • Manage and maintain accurate client files, ensuring all documentation is compliant, complete, and up to date.
  • Assist with claims processing, monitoring progress and supporting timely resolution.
  • Update and manage data across Insight, HubSpot, and SCTP systems to ensure accurate records and reporting.
  • Liaise with internal stakeholders to support smooth day-to-day broking operations.
  • Ensure high attention to detail and turnaround times are met in line with service standards.

Key Criteria

  • Proven experience in a broker support or insurance administration preferably within the Australian insurance broking industry.
  • MUST have proficiency in using INSIGHT and experience with Sunrise and SCTP are strong advantage.
  • Solid understanding of policy renewals claims processing, and client file management.
  • High attention to detail with strong organisational and time management skills.
  • Ability to take instruction and execute it precisely.  
  • Strong communication skills and a proactive, team-oriented approach.

Work setup

  • Manila (BGC, Taguig): Australian hours (6 am–3 pm local time) with a hybrid setup (once a week onsite) after a 6 months onsite probation.

#LI-IJ1

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