Customer Service Retention Specialist

4 days ago


Work from Home, Philippines Nooro Full time ₱360,000 - ₱372,000 per year

Welcome to Nooro, a place where innovation thrives, and passion leads the way. We are on a quest to redefine the eCommerce landscape, and our journey to excellence begins with our people. At Nooro, we're more than just a team; we're a community driven by the desire to make a significant impact.

Job Overview:

As a Retention Specialist, you will be responsible for managing and improving customer retention by addressing concerns regarding product returns, service cancellations, and refunds, while also ensuring you can persuade the customer to keep the product by educating them about its benefits in relation to their health condition.

You will use your exceptional communication and problem-solving skills to turn potentially negative experiences into positive outcomes, ensuring customer satisfaction while contributing to the company's retention goals.

Responsibilities:

  • Handle customer interactions with the goal of retaining customers considering a service cancellation or product return.
  • Resolve return and refund requests professionally and efficiently, ensuring customer satisfaction and minimizing churn.
  • Collaborate with the Support and Sales teams to enhance the overall customer experience and reduce the need for returns.
  • Track and analyze customer interactions to identify areas for process improvement and increased retention.
  • Meet and exceed key performance metrics related to customer retention, satisfaction, and loyalty.
  • Provide feedback and insights to refine customer retention strategies and policies.

Qualifications:

  • At least 2 years of experience in a customer retention role, preferably in an eCommerce or customer service environment.
  • Proven track record of successfully managing returns, refunds, and retaining customers.
  • Experience with CRM systems and customer service software (e.g., Shopify, Gorgias, Vonage).
  • Excellent communication skills with the ability to de-escalate situations and persuade customers with professionalism.
  • Strong emotional intelligence, problem-solving abilities, and adaptability in fast-paced environments.
  • Ability to work effectively within a performance-driven setting with clear retention goals.

Job Type: Full-time

Pay: Php30,000.00 per month

Benefits:

  • Opportunities for promotion
  • Paid training
  • Work from home

Experience:

  • Retention: 2 years (Required)
  • Ecommerce: 2 years (Preferred)

Work Location: Remote



  • Work from Home, Philippines Nooro Full time

    Welcome to Nooro, a place where innovation thrives, and passion leads the way. We are on a quest to redefine the eCommerce landscape, and our journey to excellence begins with our people. At Nooro, we're more than just a team; we're a community driven by the desire to make a significant impact.Job Overview:As a Retention Specialist, you will be responsible...


  • Work from Home, Philippines Nooro Full time ₱360,000 - ₱420,000 per year

    Join Nooro and Turn Cancellations into Customer LoyaltyAt Nooro, we believe every customer interaction is a chance to build trust, create memorable experiences, and nurture long-term relationships. As a leader in the eCommerce health and wellness space, we're looking for a Retention Specialist who can transform returns and cancellations into renewed...


  • Work from Home, Philippines Nooro Full time ₱30,000 - ₱35,000 per year

    Join Nooro and Turn Cancellations into Customer LoyaltyAt Nooro, we believe every customer interaction is a chance to build trust, create memorable experiences, and nurture long-term relationships. As a leader in the eCommerce health and wellness space, we're looking for a Retention Specialist who can transform returns and cancellations into renewed...


  • Work from Home, Philippines DME Service Solutions Full time ₱600,000 - ₱1,200,000 per year

    CLICK THE LINK FOR DIRECT APPLICATION:Job Type: Full-timeBenefits:Company eventsHealth insuranceOpportunities for promotionPaid trainingPromotion to permanent employeeWork from homeApplication Question(s):Do you have at least 6 months of experience in a US healthcare account within the BPO industry?Earning salary?Expected salary?Experience:Retention Sales: 3...


  • Work from Home, Philippines Teleiman LLC Full time ₱216,000 per year

    Job Title: Customer Service Representative – Retention Campaigns, Sales & CollectionsLocation: Permanent Work From HomeDepartment: Customer ServiceJob Summary:We are seeking a proactive and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for executing retention campaigns, driving sales, and managing...


  • Work from Home, Philippines Myant Shared Service Corp. Full time ₱1,200,000 - ₱2,400,000 per year

    About Us:At Myant, our mission is to help people Live Younger, Longer by transforming healthcare from episodic, reactive care to proactive, preventive health management. Through our pioneering connected textiles and continuous monitoring technology, we bridge the gap between individuals, their families, and healthcare providers, creating a world where...


  • Work from Home, Philippines Meridian Remote Teams Full time ₱120,000 - ₱144,000 per year

    Skills play a vital role in a workforce but We believe that hiring character over skill is the basic foundation for building a smart, efficient, passionate, driven, and impactful workforce.AT MERIDIAN, WE FOCUS ON PEOPLE OVER PROFITS. Our flexible work model provides a healthy, safe, and open work culture that empowers our Teammates. Overview: We are looking...


  • Work from Home, Philippines MUVR Full time

    Position OverviewWe're seeking a Customer Service Manager to lead our support operations and ensure exceptional experiences for customers, providers, and partners. You will oversee a team of Team Leads and Customer Support Representatives, drive SLA compliance, and serve as the escalation point for high-risk or sensitive cases.Key ResponsibilitiesLead,...


  • Work from Home, Philippines Irecon Marketing Full time

    Job Title: Customer Service RepresentativeDepartment: Customer ServiceReports To: Customer Service ManagerJob Type: Full-Time, Preferred from Metro Manila (Night Shift)About 310 Nutrition310 Nutrition is a U.S.-based health and wellness company committed to helping individuals achieve their fitness and lifestyle goals through premium meal replacement shakes,...


  • Work from Home, Philippines Founders Launchpad Full time

    This vacancy is for Founders Launchpad's portfolio company, SimplyGood.About UsSimplyGood is an eco-friendly home care brand on a mission to revolutionize the way consumers clean, making sustainability effortless and accessible.Job SummaryYou will own and execute SimplyGood's retention and lifecycle strategy across Email & SMS (via Klaviyo) - from...