Customer Service Representative

2 weeks ago

Cebu City, Central Visayas, Philippines Newfold Digital Full time ₱250,000 - ₱500,000 per year

This role is currently open for talent pooling purposes only. While we're not actively hiring at the moment, we anticipate onboarding new team members around January 2026.

Who we are.

At Bluehost, we're not just building websites—we're shaping the future of the web through content, commerce, and the power of AI. From intelligent automation to generative content and personalization at scale, we believe AI will define the next era of customer experience and business growth.

As a trusted leader in web hosting and WordPress, our mission is to help customers of all sizes build a digital presence that drives results. Backed by private equity and powered by innovation, we are building the go-to platform for creators, entrepreneurs, and businesses to thrive online. With a global portfolio of brands and millions of users worldwide, we're entering a bold new phase of transformation—driven by people, technology, and ambition.

What you'll do & how you'll make your mark

In this role, you are responsible to handle inbound customer call such as sales, retention, troubleshooting, cancellations and makes outbound follow up calls during scheduled hours, providing an excellent customer experience.

  • Achieves productivity related targets, quality targets, sales and revenue targets, average handle time, schedule adherence, Service Request closures and quality measures.

  • Configures and troubleshoots web/email related errors with domain names and associated products.

  • Provides recommendations to customers that is tailored to their needs and as resolution.

  • Uses all proprietary database, web, and telephony tools effectively, reporting faults to helpdesk or supervisors as soon as they occur.

  • Accesses, uses or discloses, customer information only when you need to do so to perform your duties.

  • Discusses call monitoring feedback with supervisor to improve performance.

Who you are & what you'll need to succeed.

  • Must have at least 1 year of experience in Customer Service and Technical Support within a BPO environment.

  • Must have at least 1 year of Sales experience related to cross-selling and upselling

  • Preferably with knowledge in web hosting

  • Can work on permanent graveyard schedule.

Why you'll love us.

  • Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.

  • We celebrate one another's differences. We're proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.

  • We care about you. We are a family, and we care about you and your family's physical and mental health by providing competitive HMO benefits – 200k MBL with two free dependents upon regularization We also give out Punctuality Bonus, Generous Vacation policy, and much more

  • Where can we take you? Where can we take you? We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with Bluehost #OTOD

LI-BB1 #Bluehost

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱200,000 - ₱400,000 per year

    A Customer Service Representative plays a vital role in delivering exceptional customer support and ensuring client satisfaction. The position involves responding to customer inquiries through various communication channels such as phone, email, or chat, while providing accurate information and effective solutions. The representative serves as the primary...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines The HIRD Corp. Full time ₱20,000 - ₱30,000 per year

    We are looking for enthusiastic and dedicated Customer Service Representatives to join our growing team Whether you're an experienced professional or just starting your career, we provide the training and support you need to succeed.As a Customer Service Representative, you will be the first point of contact for our clients, assisting them with inquiries,...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Metacom Solutions Incorporated Full time ₱276,000 - ₱414,000 per year

    Job Title: Customer Service Representative Job Summary: The Customer Service Representative will serve as the primary point of contact for customers. This individual will assist with product/service inquiries, resolve issues, provide support, and ensure overall customer satisfaction. The role demands excellent communication skills, problem-solving abilities,...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines INTERCON MANPOWER SERVICES Full time ₱27,000 per year

    We're Hiring Customer Service Representatives – Financial Account (Cebu IT Park)Open for Newbies & TenuredNo Final Interview | Virtual Hiring ProcessPosition: Customer Service Representative – Financial AccountLocation: Cebu IT ParkSalary: Up to ₱27,000 package + Night Differential, Incentives, HMO, and BonusesResponsibilities:Assist customers with...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per year

    Join our customer service team as a Customer Service Representative and provide exceptional support to our diverse client base. This is a full-time, seasonal work from home opportunity based in Cebu Central Visayas. You will be a key point of contact for our customers, responding to inquiries, troubleshooting issues, and ensuring a positive brand...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines XBGU Full time ₱20,000 - ₱40,000 per year

    URGENT Customer Service Representatives – Join Our Growing Team in Cebu CityAre you passionate about helping people and creating positive experiences? We're looking for Customer Service Representatives who can deliver excellent support with professionalism, empathy, and enthusiasmResponsibilities:Manage inbound and/or outbound customer calls with...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱24,000 - ₱33,000 per year

    Position: Customer Service RepresentativeLocation: 1Nito Tower, Archbishop Reyes Ave, Lahug, Cebu City | Pure ONSITEJob Description:A Customer Service Representative is responsible for providing assistance, information, and support to customers regarding products or services. Their duties include answering inquiries, resolving issues, and ensuring customer...

  • Customer Service Representative

    2 days ago

    Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time

    Eteam Workforce Private Corporation is hiring a Full time Customer Service Representative role in Cebu City, Central Visayas. Apply now to be part of our team.Requirements for this role:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱18,000 - ₱25,000 per monthCustomer Service Representative (BPO...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱20,000 - ₱60,000 per year

    We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives for our Travel Account in Cebu. In this role, you will assist clients with travel-related inquiries, including flight bookings, hotel reservations, itinerary changes, and general customer support. You will be the frontline representative of a...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines AROUND THE WORLD MANPOWER SERVICES INC. Full time ₱40,000 - ₱80,000 per year

    About the roleJoin the dynamic team at Around the World Manpower Services Inc. as a Customer Service Representative. This full-time position based in Cebu City Cebu will have you playing a key role in delivering exceptional customer service through virtual processes. With a focus on call centre and customer service, this is an exciting opportunity to grow...