Pool Attendant

POSITION SUMMARY: 

In accordance with the policies, procedures and standards of Melco Resorts Leisure (PHP) Corp, the Pool Attendant is responsible for the service of Health Club and Spa in a friendly and courteous manner. Always strive to obtain the maximum efficiency and promote teamwork between all Associates.  Observe and enforce objectives, policies, standards and procedures. Attends to all guests needs within the whole area and provide a luxury service to all guests. 

PRIMARY RESPONSIBILITIES:

1.    To be able to identify return guests and VIPs.
2.    To ensure that each guest contact session is consistent creating a delightful experience to the guest.
3.    Ensure that guests of the Health Club & Pool follow the rules and safety regulations stipulated by the Company and laws of the country and the city.
4.    Open and close the pool areas as per established check-lists and standard.
5.    Create magic moments for customers from point of entry and perform upselling techniques to maximize sales and revenue.
6.    Register /provide warm welcome and fond farewell as guests enter and exit the pool area. 
7.    Effectively attend to customers' concerns by establishing each customer's needs and trying to meet their requests provided by the Company.
8.    Offer Food & Beverage service to guests, taking the F&B order and communicating that order as per the established sequence of service.
9.    Clean sunglasses as per standard.
10.    Clear used and soiled towels in between guests and dispose of them properly using the established route to the laundry or drop off point.
11.    Fold towels as needed.
12.    Under no circumstances, solicit or request gratuities in the form of tips or payment in kind.  
13.    Observe and highlight service areas which can be improved to maximize guest value for money.
14.    Promote guest recreation activities at all times.

15.    Make decisions at the guest contact points to delight the guest without forgoing safety.
16.    To be a competent user of available equipment around the pool.
17.    To advise and assist guests with the usage of facilities of the section concerned.
18.    Conduct daily / weekly inspections (checklist) for pool equipment including lounge chairs, table, towel stands, floats, umbrellas, and life safety devices, etc. checking for standards and safety reporting any unsafe conditions or equipment 
19.    Use the guest name at least once during your interaction with a guest. 
20.    Respond to all guest requests in a courteous manner.
21.    Be polite and enforce the rules firmly and equally for everyone.
22.    To attend to all accident cases that occurred in the section concerned.  To assist guests and exercise proper first aid if necessary, to alleviate guest discomfort.
23.    To ensure all guests' young or old using the recreation facilities and joining the activities are being well taken care of and their safety is always the first priority.
24.    Convey messages to guest's in a discreet manner ensuring confidentiality is maintained and so as not to disturb other guests.
25.    Work closely with Engineering Department and ensure the Pool and Pool areas achieve the highest possible conditions.
26.    Work closely with EVS and Housekeeping Department and ensure the Pool and Pool areas achieve the highest possible conditions and cleanliness.
27.    Report all maintenance faults and defects at the Pool ensuring Pool and Pool areas are in good working condition.
28.    Ensure the maintenance of the Pool areas including the changing facilities are according to Company standards.  This includes cleaning equipment, restocking, tidying, and clearing area of used towels and other waste.  
29.    Inventory tracking and control - properly administer all loan items:  Ipods, towels, suntan lotion, cups, glasses, etc.
30.    Provide assistance to guests / visitors with towels, lockers, and hotel amenities.
31.    Follow the Standard Operating Procedures (SOPs) created in order to maintain a consistency in service standards and practices.
32.    Fully aware of and complies with Lost and Found procedures at all times
33.    Effectively attend to customers' concerns by establishing each customer's needs and trying to meet their requests provided by the Company.
34.    Meet the local and international VIP guests, demonstrating an appreciation of cultural diversity.
35.    Ensure that all facilities are operating efficiently to successfully achieve the highest possible revenue and profit.
36.    Ensures hygiene standards are adhered to at all times, including disinfecting any equipment surfaces between users.  A thorough cleaning of equipment should be performed at the end of each day.
37.    Attends meetings as required including scheduled training to refine and upgrade skills and participates in company-initiated employee activities.
38.    Ensure that the swimming pool is stanchioned at its closing times.
39.    Adhere to all company policies and procedures.
40.    Identifies and implements best practices both at the Pool operation as well as throughout the hotel.
41.    Participates in the Company's Corporate Social Responsibility program.
42.    Reduces waste materials and supplies by adhering to the Company's guideline on re-using and recycling.
43.    Conserves water and energy when possible.
44.    To report for duty punctually adhering to the set procedures for attendance and timekeeping.
45.    Ability to work flexible hours including weekends, evenings, and public holidays.
46.    Adheres to the established uniform, grooming, and specified hygiene and personal appearance standards.
47.    Maintains the highest standard of professionalism, ethics, and attitude towards guests and colleagues. 
48.    Look out for any person behaving in a suspicious manner and inform security accordingly.
49.    Report accidents, injuries, unsafe work conditions and/or security issues to the management.
50.    Perform other reasonable job duties as assigned by superiors from time to time.

QUALIFICATIONS:

I.    Experience

1.    Minimum 1 year working experience in a Health Club, luxury Hotel Health Club & Pool with sound knowledge and understanding of the business, preferred.
2.    International Health Club / Pool experience is an advantage.

II.    Education

1.    High school or college level of any course 
2.    Other certifications required by local laws

III.    Skills / Competencies

1.    Demonstrates advanced communication and interpersonal skills
2.    Ability to read and communicate in English; multi-lingual is an advantage

IV.    Other Attributes

1.    Understands different cultures and diversity
2.    Customer service focused. 
3.    Ability to work on flexible shift including weekends and holidays on rotation basis
4.    Ability to work on overtime when needed
5.    Ability to sit, stand, or walk for extended periods of time
3.    Must be able to withstand extended exposure to the sun and other outdoor elements 
4.    Can work with minimal supervision