Auto Insurance Service Representative

14 hours ago

Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱216,000 per year

Fair Trade Outsourcing Ph Inc.

Who we are: Fair Trade Outsourcing (FTO) is a fast-growing BPO company and fair trade outsourcing center that provides impact sourcing work for companies worldwide. Our main office is in Philadelphia, Pennsylvania with a global network of delivery centers in the Philippines, Mexico, and Ghana. In the Philippines, we already have four centers with more than a hundred employees in each site.

Mission We are a Fair Trade Outsourcing Center Company that delivers superior results for clients by valuing our agents, ensuring their safety, and improving their economic welfare.

Vision We seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment, eventually growing a new generation of capital owners from wage earners.

Job Purpose

Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound interactions. Customer support representatives (CSRs), customer service advisors, or customer service associates (CSAs) interact with customers to handle complaints, process orders, and provide information about an organization's products and services. The Representative will be responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products. You may also be required to review a customer's policy and direct calls to sales agents when a policy needs to be initiated or upgraded.

Specific Duties and Responsibilities

The following are the specific duties and responsibilities of the Customer Service Representative

  • Inbound and outbound customer engagement during peak volume period of 6-month policy renewal season approaching.
  • Non-licensed service requests handled with Customer Experience Coordinators; requests requiring licensed representatives to be transferred or given a call-back option.
  • Facilitate resolution of highest level of escalated or sensitive customer complaints through verbal or written contact with internal team
  • Adhere to provided scripts and FAQ responses.
  • Learning and understanding company insurance products.
  • Answering calls and responding to customer complaints.
  • Accessing customer accounts and policy schedules.
  • Providing customers with detailed information about policies and products.
  • Recommending available products.
  • Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
  • Typing up complaint reports.
  • Managing the customer complaint database.

Requirements

  • Proven people management and leadership skills
  • Excellent communicator, both oral and written
  • Strong problem solving and communication skills
  • Strong analytical skills to investigate and resolve customer issues
  • Able to multi-task efficiently under time pressure
  • Previous experience in managing customer focused teams
  • Proven experience in managing a service and support focused team culture
  • 1 Year plus experience in a senior agent role

Job Types: Full-time, Permanent

Pay: Php18,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training

Work Location: In person

Expected Start Date: 08/18/2025

  • Customer Service Representative(Auto Insurance)

    5 days ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time

    JOB PURPOSECustomer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support, or inbound interactions. Customer support representatives interact with customers to handle complaints, process orders, and provide...

  • Customer Service Representative

    4 weeks ago

    Iloilo City, Western Visayas, Philippines Be One of Us - Cooee Inc Full time

    Customer Service Representative (Night Shift)Customer Service Representative (Night Shift)Night Shift (7 PM- 4 AM )|Fulltime | Iloilo (Onsite Setup)About the RoleWe have partnered with a company that is a leader in the provision of Risk and Compliance Auditing andManagement services to the built property sector, whose clients are some of the largest...

  • Customer Service Representative I

    3 weeks ago

    Iloilo City, Western Visayas, Philippines Crawford & Company Full time

    Job DescriptionWe need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge to provide quick and accurate assistance to...

  • Customer Service Representative(Insurance)

    14 hours ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱600,000 - ₱1,200,000 per year

    SPECIFIC DUTIES AND RESPONSIBILITIESThe following are the specific duties and responsibilities of the Customer Service Representative.Inbound and outbound customer engagement during peak volume period of 6-month policy renewal season approaching.Non-licensed service requests handled with Customer Experience Coordinators; requests requiring licensed...

  • Tech Customer Spt Coordinator I

    3 weeks ago

    Iloilo City, Western Visayas, Philippines RELX Full time

    Job SummaryAs a Technical Support Analyst IIJob SummaryAs a Technical Support Analyst II (TSAII), you will provide a variety of technical support to multiple level end users in diverse technical areas. Support includes troubleshooting, researching, and training for proprietary products. Additionally, you will provide exceptional support and service through...

  • Customer Service Representative

    14 hours ago

    Iloilo City, Western Visayas, Philippines Neksjob Iloilo Full time ₱240,000 per year

    Neksjob Iloilo is hiring a Full time Customer Service Representative role in Mandurriao, Western Visayas. Apply now to be part of our team.Job summary:Flexible hours available No experience required for this role Expected salary: ₱20,000 per month REQUIREMENTS: - High School Graduate/SHS Graduate - Basic computer navigation skills -Good Communication...

  • Insurance Claims Specialist

    4 days ago

    Iloilo City, Western Visayas, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000

    Are you looking for a challenging and rewarding career in customer service?We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries,...

  • Customer Service Representative

    15 hours ago

    Iloilo City, Western Visayas, Philippines Stark Asia Solutions, Inc Full time ₱18,000 - ₱27,000 per year

    WE ARE HIRING: Customer Service Representative (CSR)Location: IloiloShifting ScheduleStart Dates: September 2, 9, 16, 23, 30Salary Offer:₱18,000 – ₱25,000 (Up to ₱27,000 Max)₱2,000 Skills Premium₱3,000 MATATotal Potential Earnings: ₱35,000 – ₱50,000 per cutoff (with incentives)PM me now to apply or for more infoStart your BPO career or...

  • Insurance Policy Advocate

    3 days ago

    Iloilo City, Western Visayas, Philippines beBeeCustomerSupport Full time ₱150,000 - ₱250,000

    Job DescriptionThe role of a Customer Service Representative is to manage various customer issues, handling billing and collections support, client inquiries, product support, or inbound interactions. The representative interacts with customers to handle complaints, process orders, and provide information about an organization's products and services.Key...

  • Customer Care Services Representative

    6 days ago

    Iloilo City, Western Visayas, Philippines beBeeCustomerCare Full time ₱150,000 - ₱250,000

    Job Title: Customer Care RepresentativeJob Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative. In this role, you will be responsible for responding to customer inquiries via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.Key...