Team Leader

1 day ago

Manila, National Capital Region, Philippines Optimal Full time


OPTIMAL Testimonial Video:

Team Leader - Property Manager (Remote)

JOB OVERVIEW

About Us

OPTIMAL is a property management support company that partners with real estate investors and property managers across North America. We help properties achieve operational efficiency, revenue optimization, and smooth day-to-day management through remote property management systems, back-office support, and expert operational guidance.

Position: Team Leader - Property Manager (Remote)

Ideal Qualifications

  • 5 years of experience in real estate or property management using platforms such as AppFolio, Buildium, Yardi, RentManager, etc.
  • Hands-on experience in tenant coordination, maintenance coordination, and leasing-related tasks.
  • 12 years of leadership experience with responsibilities involving reporting to management.
  • Strong sense of ownership and pride in work performance and its impact on overall company success.
  • Able to work independently and make sound decisions with minimal supervision.

    Excellent interpersonal and communication skills.
  • A team player who is proactive, detail-oriented, calm under pressure, and empathetic.

Primary Responsibilities (Internal Role)

  • Oversee and ensure the quality of work and efficiency of assigned property management tasks within the company.
  • Review attendance logs, shift reports, and daily outputs to ensure accuracy, productivity, workload balance, and smooth coordination across team members.
  • Act as the main point of contact for team members regarding work-related concerns and general support.
  • Mentor, guide, and review the work of team members when needed.
  • Lead the onboarding and training of new hires and internal staff.
  • Provide ongoing training within the department, including the development of training materials, documentation, and internal forms.
  • Maintain regular internal meetings (cadences) and prepare monthly productivity reports and other reports required by management.
  • Coordinate internal updates, write procedures, and develop templates to improve operational efficiency.
  • Exercise management-level responsibilities such as staffing recommendations, performance evaluations, promotions, salary recommendations, performance management, and, when necessary, terminations.
  • Ensure adherence to company policies, risk standards, and internal controls. Contribute to the development and enhancement of internal controls to mitigate operational risks.
  • Perform other related duties as assigned by management.
  • Record internal training sessions and create team-specific training materials as needed.
  • As Team Leader, set a strong example, ensure smooth team operations, support team engagement, and guide the team toward meeting internal KPIs and performance standards.

Compensation Package:

* Schedule: Weekdays (Monday-Friday)

* Shift: 8: 00 AM - 5:00 PM EST

* Competitive Salary

* 10 Paid Time Off

* 6 Paid Holidays (Philippines)

* HMO after 6 months


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