Team Leader

1 week ago

Manila, National Capital Region, Philippines Trip group Full time

TEAM LEADER, PHCC

About Us

Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider

consisting of , Ctrip, Skyscanner, and Qunar. Across its platforms, Group

enables local partners and travelers around the world to make informed and cost-effective

bookings for travel products and services, through aggregation of comprehensive travel?

related information and resources, and an advanced transaction platform consisting of

mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and

listed on Nasdaq in 2003, Group has become one of the largest travel companies

in the world in terms of gross merchandise value.

Job Responsibilities:


• Responsible for daily work of the team and ensure the normal operation


• Supervise the operational data of the call center and conduct proper onsite

management


• Properly distribute the daily tasks within the team and host daily meetings


• Supervise the staff KPI and take precautions to enhance the ability of the staff


• Train and convey new procedures and monitor the implementation and

performance


• Deal with the complaints and communicate with staff regularly


• Conduct communication concerning the monthly performance appraisal with staff


• Arrange rational shift by estimating the volume of business


• Propose projects that optimize the working procedures and complete them


• Cooperate closely with other team leaders

Job Requirements:


• Bachelor's degree in Management, Comms, and/or any relevant field
• At least 3 years supervisory experience in customer service team; travel/tourism

industry, preferred


• Excellent written and verbal English communication skills; ability to speak Mandarin

is a plus


• Ability to lead and motivate teams; has strong teamwork spirit


• Good sense of responsibility and self-management skills


• Project management and data analysis skills


• Strong work ethic; solutions-oriented and results-driven


• Proactive, flexible and capable of working independently as well as working with a team

  • Team Leader

    1 week ago

    Manila, National Capital Region, Philippines CPS Asia Pacific Full time

    We're seeking Team Leader for the Healthcare BPO division, you will manage a team of Customer Service Representatives in delivering exceptional service to our clients. This full-time, office-based role in Metro Manila will have you leading a team of customer service professionals while ensuring the highest levels of quality and productivity.What you'll be...

  • Team Leader

    1 day ago

    Manila, National Capital Region, Philippines Somewhere Full time

    Team Leader – OperationsLocation: Remote (Philippines preferred)Compensation: $1,500 – $1,700 USD/monthIndustry: Digital / Remote OperationsSchedule: Full-time, 40 hours/week, aligned with client's working hoursAbout the CompanyOur client is a fast-growing digital services company focused on content verification and copyright compliance. The company is...

  • Team Leaders

    1 week ago

    Manila, National Capital Region, Philippines The Talent Hunter Full time

    Job Title: Team Leader FX Industry (Spanish Desk)Location: PhilippinesJob Description:We are looking for a proactive and experienced Team Leaders to oversee our Spanish Desk within the Foreign Exchange (FX) industry. The ideal candidate will lead a team of professionals, ensure excellent client service, and support operational efficiency. Fluency in...

  • Team Leader

    1 week ago

    Manila, National Capital Region, Philippines DT Global Full time

    Job BriefThis position is open to international and national applicants. Candidates based in the Philippines are highly encouraged to apply.Program BackgroundThe Education Quality for Inclusive Prosperity (EQUIP) is a new Australian-funded program, implemented in the Philippines. EQUIP will support the Philippine Government's efforts to strengthen senior...

  • Team Leader

    3 days ago

    Manila, National Capital Region, Philippines Probe CX Full time

    Job DescriptionJob Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties And ResponsibilitiesTo manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, to...

  • Team Leader

    1 week ago

    Manila, National Capital Region, Philippines Spotlight Retail Group (SRG) Full time

    Are you passionate about the great outdoors and delivering top-notch customer experiences? If so, we'd love to hear from you Join the team at Anaconda as our next Team Leader and lead our journey to retail success.What's in It for You?Competitive salary package – plus quarterly profit share & superRotating roster – enjoy alternative weekends off,...

  • Team Leader

    1 week ago

    Manila, National Capital Region, Philippines Wingman Group PTY Full time

    Job description We are seeking a Team Leader – Offshore Marketing Delivery to join our expanding leadership team. This role is ideal for a structured, people-focused project leader who thrives in a fast-paced creative environment. You will manage a dedicated client pod, oversee daily marketing delivery, and help strengthen communication, performance, and...

  • team leader

    1 week ago

    Manila, National Capital Region, Philippines Hyatt Full time

    SummaryGrand Hyatt Manila offers a myriad of many exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the #LivingGrand philosophy, we bring moments of more to everything that we do.We are looking for an exceptional Team Leader – Grand Club who will provide fast, friendly and efficient service to the...

  • team leader

    2 weeks ago

    Manila, National Capital Region, Philippines Hyatt Full time

    SummaryGrand Hyatt Manila offers a myriad of many exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the #LivingGrand philosophy, we bring moments of more to everything that we do.We are seeking a well-experienced Team Leader- The Lounge who will contribute to the smooth and efficient running of The...

  • Team Leader

    1 week ago

    Manila, National Capital Region, Philippines Grand Hyatt Full time

    Organization- Grand Hyatt ManilaSummaryGrand Hyatt Manila offers a myriad of many exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the philosophy, we bring moments of more to everything that we do.We are looking for an exceptionalTeam Leader – Grand Clubwho will provide fast, friendly and...