Team Leader

2 days ago

Manila, National Capital Region, Philippines Trip group Full time $120,000 - $240,000 per year

TEAM LEADER, PHCC

About Us

Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider

consisting of , Ctrip, Skyscanner, and Qunar. Across its platforms, Group

enables local partners and travelers around the world to make informed and cost-effective

bookings for travel products and services, through aggregation of comprehensive travel?

related information and resources, and an advanced transaction platform consisting of

mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and

listed on Nasdaq in 2003, Group has become one of the largest travel companies

in the world in terms of gross merchandise value.

Job Responsibilities:


• Responsible for daily work of the team and ensure the normal operation


• Supervise the operational data of the call center and conduct proper onsite

management


• Properly distribute the daily tasks within the team and host daily meetings


• Supervise the staff KPI and take precautions to enhance the ability of the staff


• Train and convey new procedures and monitor the implementation and

performance


• Deal with the complaints and communicate with staff regularly


• Conduct communication concerning the monthly performance appraisal with staff


• Arrange rational shift by estimating the volume of business


• Propose projects that optimize the working procedures and complete them


• Cooperate closely with other team leaders

Job Requirements:


• Bachelor's degree in Management, Comms, and/or any relevant field
• At least 3 years supervisory experience in customer service team; travel/tourism

industry, preferred


• Excellent written and verbal English communication skills; ability to speak Mandarin

is a plus


• Ability to lead and motivate teams; has strong teamwork spirit


• Good sense of responsibility and self-management skills


• Project management and data analysis skills


• Strong work ethic; solutions-oriented and results-driven


• Proactive, flexible and capable of working independently as well as working with a team

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